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Senior Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Schneider Full time
Job Overview

Schneider is seeking a Senior Customer Service Representative to handle relationships with our customers. This role involves processing and monitoring customer orders, managing freight solicitation, and negotiating market rates.

Responsibilities
  • Monitor customer freight to identify issues and improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
Requirements
  • High school diploma or GED.
  • One year of customer service experience preferred.
  • Strong written and oral communication skills.
  • Able to manage multiple priorities.
Benefits
  • Partial scheduled remote options after one year in role.
  • Additional pay for second and third shift, weekends.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program.
  • Tuition reimbursement.