Pest Control Customer Advocate

3 days ago


Uniondale, New York, United States Knockout Pest Control Full time

Job Overview: Knockout Pest Control is seeking a skilled Customer Service Representative to handle high-volume calls and emails, providing excellent customer service and support.

Key Responsibilities:

  • Communicate effectively with customers via phone and email
  • Schedule appointments and services
  • Escalate complaints and resolve issues
  • Utilize premade scripts to address common customer inquiries
  • Maintain accurate records of customer interactions
  • Collaborate with team members to achieve goals and objectives

Requirements:

  • High school diploma or equivalent
  • Experience in customer-facing roles or similar industries
  • Proficiency in computer software and technology
  • Exceptional communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Ability to multitask and prioritize tasks effectively

Benefits: Competitive salary range ($45,000 - $60,000), comprehensive benefits package, including health insurance, paid time off, and retirement plan.



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