Customer Service Agent with Excellent Communication Skills

1 week ago


Uniondale, New York, United States Knockout Pest Control Full time
Job Summary

We are seeking a Customer Service Representative to join our team at Knockout Pest Control. This role involves communicating with customers to understand their needs, process requests, and provide solutions that ensure a great customer experience.

Responsibilities
  • Handle a high volume of inbound calls and interactions.
  • Schedule services and appointments.
  • Identify customer issues, collect relevant information, and offer solutions using premade scripts.
  • Develop strong relationships with customers through effective communication and rapport-building techniques.
  • Document all customer interactions for future reference.
  • Capture credit card information for services.
  • Stay up-to-date with the latest skills and knowledge by attending regular trainings.
Qualifications
  • High school diploma or equivalent required.
  • Prior experience as a Customer Service Representative or in a similar role is preferred.
  • Proficiency in computer software and systems, including customer management tools.
  • Excellent phone and verbal communication skills.
  • Able to work well under pressure and maintain composure in challenging situations.
Benefits
  • Competitive salary range: $40,000 - $60,000 per year, depending on location and experience.
  • Paid time off and holidays.
  • Medical, dental, and vision benefits.
  • 401K retirement plan.


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