Customer Experience Associate

4 days ago


Uniondale, New York, United States Knockout Pest Control Full time
Job Overview

We are seeking a highly skilled Customer Experience Associate to join our team at Knockout Pest Control. In this role, you will be responsible for communicating with customers to identify their needs and provide solutions that ensure they have a great customer service experience.


Responsibilities
  • Answer a high volume of inbound calls and emails from customers.
  • Schedule services and capture credit card information as needed.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers.
  • Document all customer interactions and escalate complaints as necessary.

Qualifications
  • A High School Diploma or equivalent is required.
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Excellent phone and verbal communication skills are essential.
  • The ability to work well under pressure and prioritize tasks effectively is also required.

Benefits
  • $45,000 - $60,000 per year based on experience.
  • Bonus opportunities based on performance.
  • Competitive salary and comprehensive benefits package.
  • Paid time off and training opportunities.


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