Service Desk Professional

6 days ago


Uniondale, New York, United States Knockout Pest Control Full time
About the Role

We are seeking a highly skilled Service Desk Professional to join our team at Knockout Pest Control. In this role, you will be responsible for providing technical support to customers via phone and email.


Key Responsibilities
  • Provide technical support to customers via phone and email.
  • Schedule services and manage customer interactions.
  • Escalate technical issues and concerns as necessary.
  • Maintain accurate records of customer interactions.

Requirements
  • A High School Diploma or equivalent is required.
  • Previous experience in technical support or a related field is preferred.
  • Excellent technical and communication skills are essential.
  • The ability to troubleshoot and resolve technical issues quickly and efficiently is also required.

Compensation
  • $55,000 - $75,000 per year based on experience.
  • Bonus opportunities based on performance.
  • Competitive salary and comprehensive benefits package.
  • Paid time off and training opportunities.


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