Workstation Support Specialist
2 weeks ago
Strategic Staffing Solutions is seeking a skilled Workstation Support Technician to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation and maintenance of our computer workstations and related equipment.
Key Responsibilities:- Hardware and Software Maintenance: Install, configure, and maintain hardware and software components on company devices.
- Technical Support: Provide timely and effective technical support to end-users through various communication channels.
- Problem Resolution: Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
- Setup and Configuration: Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
- Support Request Management: Respond to and prioritize support requests based on urgency and impact on business operations.
- Network and Printer Support: Troubleshoot network connectivity and printer-related issues.
- Inventory Management: Maintain accurate records of hardware inventory.
- User Education: Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
- Documentation: Contribute to the development of documentation and guides for common technical procedures.
- Record Keeping: Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
- Education: High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred.
- Experience: Proven experience (2 years) as a workstation support technician or in a similar technical support role.
- Skills: Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
- Communication: Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
- Knowledge: Strong knowledge of operating systems, productivity software, and office applications.
- Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Soft Skills: Excellent communication skills, both verbal and written, with a customer-oriented approach.
- Lifting and Carrying: The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
- Physical Demands: Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
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