Front Desk Associate

4 weeks ago

Irvine, California, United States Garden Homes Full time
Job Summary:

The Front Desk Attendant is responsible for providing exceptional customer service and ensuring a seamless experience for our residents and guests. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Greet and check-in guests, ensuring a warm and welcoming experience

• Verify residency and provide access to the gym and other facilities

• Assist with opening and closing procedures, including setting up and securing the fitness facility

• Offer support and guidance to residents and visitors on the use of fitness equipment and facilities

• Supervise the proper use and storage of equipment, ensuring a safe and clean environment

• Enforce gym rules and regulations, promoting a positive and respectful atmosphere

• Collaborate with group instructors and assist with signing in or signing up for group classes

• Report any cleanliness or janitorial issues to management immediately

• Maintain audio equipment and ensure a pleasant music experience for residents and guests

• Wear provided uniform and maintain a strong presence throughout the shift

• Provide vacation and time-off coverage as needed

Requirements:

• 1-2 years of related experience and/or training in the fitness or customer service industry

• Basic knowledge of Microsoft Office Suite and ability to learn new software

• CPR/First Aid Certification a plus

• Ability to lift, push, pull, and/or move up to 50 pounds, and regularly sit, stand, walk, squat, open doors, and climb/descend stairs

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

• Reliable and punctual, with a strong commitment to attendance and punctuality

Competencies:

• An energetic and positive leader with strong people management skills

• Effective communicator, trainer, and motivator, with the ability to inspire trust, respect, and loyal team relationships

• Results-driven, with a strong understanding of business objectives and the ability to develop practical strategies to achieve them

• Ability to adapt to changing priorities, remain organized and focused under pressure, and meet deadlines

• Calmly and effectively manage conflict, difficult, and/or emotional situations, focusing on resolving issues and achieving an effective solution

• General understanding of company policies and laws applicable to the conduct of business, with the ability to follow and enforce them

• Works independently with little or only general supervision, and is accountable for the responsibilities of the position

• Ability to plan, budget, schedule staff and resources effectively and efficiently

• Treats others with respect, shows sensitivity to and respect for cultural differences, and supports a diverse workforce

• Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of the company, residents, and customers

Pay Range: $18.05-$24.50/hr

GC Service Corp is an equal opportunity employer, veterans, and disabled.

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