Commercial Kitchen Equipment Repair Specialist

3 days ago


Hayward, California, United States Atosa USA, Inc. Full time
Job Description

At Atosa USA, Inc., we are seeking a highly skilled and motivated Field Service Technician to join our team. As a Field Service Technician, you will be responsible for troubleshooting, diagnosing, and repairing commercial kitchen equipment in the field while providing excellent customer service to our clients.

Key Responsibilities:

  • Inspect, test, diagnose, troubleshoot, and repair damaged equipment.
  • Safely operate company service vehicle to travel to various customer locations as scheduled for service repairs.
  • Manage customer appointments, providing ETAs and updates to dispatch representatives.
  • Maintain inventory of all tools, equipment, HVAC resources, and other such assets assigned by the company.
  • Effectively and professionally communicate with customers, colleagues, sales representatives, fellow technicians, and others as needed.
  • Ensure timely submission of all essential paperwork for completed service repairs, invoices, payments, and requested documentation via approved systems.

Requirements:

  • Self-motivated, capable of both independent and collaborative work.
  • Exceptional customer service, interpersonal, and simplified technical communication skills.
  • Ability to comprehend and interpret diagrams and specifications related to HVAC service and installation.
  • Technical proficiency in HVAC service and installation.
  • Proficiency in computers, operating systems, and applications.
  • Familiarity with necessary tools of the trade, adhering to safety protocols.
  • Physical capabilities: Ability to lift up to 75 pounds, remain stationary for extended periods, and exhibit multi-limb coordination and manual dexterity.

Preferred Qualifications:

  • Environmental Protection Agency (EPA) Certification for refrigerant handling.
  • State HVAC technician's license.
  • Valid Driver's License.


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