CRM Operations Lead

3 days ago


Clearwater, Florida, United States FrankCrum Full time
Job Summary

We are seeking a skilled CRM Manager to join our team at FrankCrum, a professional employer organization based in Clearwater, Florida. As a CRM Manager, you will be responsible for managing data in HubSpot and supporting systems, working closely with the CRM team to develop and implement CRM strategies, tracking and reporting metrics and trends, and maintaining all data in the system.

The estimated salary for this role is $85,000 - $115,000 per year, depending on experience. Benefits include comprehensive health insurance, short-term disability and term life insurance at no cost to the employee, flexible spending accounts for medical and dependent care reimbursement, education reimbursement up to $5,250 tax-free per calendar year, PTO cash out, and more.

Key Responsibilities
• Own data in HubSpot and supporting systems
• Support CRM Team with work such as workflows, automation, and pipelines
• Track and report metrics and trends
• Maintain all data in the system (properties, CRM data, workflows, etc.)
• Set up and maintain all systems integrations
• Import and export data and monitor
• Refine existing workflows and strategies and recommends strategy improvements
• Analyze and audits data in the systems
• Act as a liaison between the IT and CRM team to manage CRM systems and data warehousing

Requirements
You must have advanced knowledge of HubSpot and portal platform technology, Node or Python experience, JavaScript and SQL or other database experience, and a bachelor's degree in computer science, data science, or related field. Three years of experience as a technical CRM Manager is required.

About Us
FrankCrum is a family-owned business-to-business entity since 1981, consisting of several companies: FrankCrum Corporate, FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency. Our headquarters spans 14 acres and includes a cafe, subsidized for employees.
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