Bilingual Customer Service and Sales Representative

2 weeks ago


Rapid City, South Dakota, United States Assurant Full time

Position Overview
Assurant is seeking to hire Bilingual Sales and Billing Specialists to contribute to a dynamic team that values excellence in service delivery. This role is integral to supporting the organization's extended warranty contract operations by marketing service contracts for major appliances and consumer electronics, while addressing customer inquiries regarding billing matters.

Key Responsibilities

  • Build and nurture customer relationships to uncover and present sales opportunities, ensuring the development and retention of long-term clientele.
  • Engage with customers through inbound calls, creating a positive and memorable experience while assisting them in safeguarding their valued possessions.
  • Utilize sales techniques and tools to identify opportunities for cross-selling and promoting extended service contracts.
  • Actively listen to customer needs and concerns, providing effective solutions to ensure they feel appreciated and supported.
  • Address customer inquiries and resolve issues related to existing contracts, including file maintenance.
  • Efficiently navigate various software and programs for information retrieval, troubleshooting, and transaction processing.
  • Aim to meet and surpass departmental metrics and business objectives.
  • Comply with all company policies and procedures.
  • This role will initially be onsite, with the potential for remote work after a designated period.

Qualifications

  • High school diploma or GED.
  • A minimum of 6 months of prior customer service experience.
  • Able to work an 8-hour shift, 40 hours per week, within specified hours.
  • Demonstrated sales aptitude.
  • Strong work ethic and adaptability to change.
  • Positive demeanor and excellent customer service skills.
  • Fluency in both Spanish and English is required; a pay differential will be provided for bilingual proficiency.

Compensation
The pay range for this position is $26.51 per hour. The posted pay range reflects a broad spectrum of compensation factors, including candidate experience and location, while allowing for potential salary growth within the role.

Company Culture
Assurant prides itself on a unique culture that attracts talented individuals. Recognized as a Best/Great Place to Work in 13 countries and awarded by Fortune as one of America's Most Innovative Companies in 2023, we unite top talent globally. Our team embodies a passion for service, a commitment to practical innovation, and a willingness to embrace challenges, which we refer to as The Assurant Way.

Company Overview
Assurant is a leading global business services firm dedicated to supporting, protecting, and connecting major consumer purchases. As a Fortune 500 company operating in 21 countries, Assurant collaborates with top brands to create innovative solutions and enhance customer experiences through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty offerings.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law in employment decisions.



  • Rapid City, South Dakota, United States Assurant Full time

    About the RoleAssurant is seeking a highly skilled Bilingual Sales and Service Specialist to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesCultivate and Develop Customer RelationshipsCultivate and develop customer relationships to...


  • Rapid City, South Dakota, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring a positive and safe experience for all.Key ResponsibilitiesPrepare the donor area and equipment for the pheresis process,...


  • Rapid City, South Dakota, United States Assurant Full time

    Company OverviewAssurant is a prominent global business services firm dedicated to supporting, safeguarding, and connecting significant consumer purchases. As a Fortune 500 entity operating in 21 countries, Assurant collaborates with leading brands to create innovative solutions and enhance customer experiences through mobile device solutions, extended...


  • Rapid City, South Dakota, United States Assurant Full time

    Assurant is actively seeking to fill the role of a Bilingual Sales and Billing Specialist. Join a dedicated team that values hard work and enjoys delivering exceptional service. This position supports the extended warranty contract sector by marketing service contracts for major appliances and consumer electronics while addressing customer inquiries...


  • Rapid City, South Dakota, United States Mead Lumber Company Inc Full time

    Job OverviewJoin our team at Mead Lumber Company Inc as a Retail Sales Associate, where you will play a vital role in enhancing customer satisfaction and driving sales. Your primary focus will be to assist customers in finding the right products while ensuring a pleasant shopping experience.Key Responsibilities:Identify customer needs and provide tailored...


  • Rapid City, South Dakota, United States Alsco Full time

    Job Summary:The Route Sales Representative plays a critical role in meeting our customers' needs through up-selling and cross-selling, while providing exceptional customer service by proactively managing all route responsibilities. This includes:Building strong relationships with customers to understand their needs and preferencesIdentifying opportunities to...


  • Rapid City, South Dakota, United States Sky Dine, Inc. Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Cashier at Sky Dine, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our guests.Key Responsibilities:Provide top-notch customer service to ensure customer...


  • Rapid City, South Dakota, United States Titan Ventures Full time

    About Titan VenturesTitan Ventures is a leading company in the construction supply industry with a strong international presence. With a global network of highly specialized factories, we manufacture and distribute a wide range of products, including gates, doors, frames, and drives.Our Company CultureWe are a family-owned business with a strong commitment...


  • Rapid City, South Dakota, United States Domino Full time

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience with our brand.Key ResponsibilitiesOperate all equipment safely and...


  • Rapid City, South Dakota, United States Mead Lumber Company Inc Full time

    Opportunity for Growth with Mead Lumber Company IncMead Lumber Company Inc, a leading provider of top-notch products to professional contractors, construction builders, and remodelers, is seeking a motivated individual to join our team as a Retail Sales Associate. As a 100% employee-owned company, we are committed to providing a dynamic and supportive work...


  • Rapid City, South Dakota, United States Fleet Farm Full time

    About Fleet FarmFleet Farm is a leading retailer in the Midwest, dedicated to providing exceptional customer service and a wide range of products to our customers.Job SummaryWe are seeking a Part Time Cashier to join our team at Fleet Farm. As a Cashier, you will be responsible for providing a friendly and efficient check-out experience for our customers.Key...


  • Rapid City, South Dakota, United States Dacotah Banks Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dacotah Bank. As a key member of our retail delivery team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesManage retail transactions, including deposits,...


  • Rapid City, South Dakota, United States Jeff Johnson - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Jeff Johnson - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences that drive business growth and success.Key ResponsibilitiesCustomer Relationship...


  • Rapid City, South Dakota, United States Black Hills Energy Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Black Hills Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...


  • Rapid City, South Dakota, United States Gpac Full time

    About the RoleWe are seeking a highly motivated and organized Inside Sales Representative to join our team at GPAC. As an Inside Sales Representative, you will play a critical role in supporting our customers, contractors, and sales team by providing exceptional customer service and ensuring timely and accurate order fulfillment.Key ResponsibilitiesSupport...


  • Rapid City, South Dakota, United States AAA Mid Atlantic Full time

    About AAA Mid AtlanticAAA Mid Atlantic is a leading provider of insurance and financial services, dedicated to serving the needs of our members and customers. We are committed to excellence in everything we do, and we're looking for talented individuals to join our team.Job SummaryWe are seeking an experienced Insurance Sales Agent to join our team in Rapid...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Customer Service Representative at Monument Health is responsible for providing exceptional customer service to patients, visitors, and caregivers. This role requires a high level of hospitality skills, knowledge of the facility, and the ability to exceed the needs of patients during challenging times.Key ResponsibilitiesProvide uncompromising...


  • Rapid City, South Dakota, United States Strykermeded Full time

    Position: Joint Replacement Sales AssociateCompany: StrykerAbout UsStryker stands as a premier entity in the medical technology sector, dedicated to enhancing healthcare outcomes through innovative solutions. Our portfolio encompasses cutting-edge products and services across Orthopaedics, Medical and Surgical, and Neurotechnology and Spine, all aimed at...


  • Rapid City, South Dakota, United States Farmer Brothers Full time

    Position Overview:The Sales Route Representative plays a crucial role in delivering exceptional service and support across designated branch locations. This position is essential for maintaining customer satisfaction and ensuring that all clients receive timely and efficient service.Key Responsibilities:1. **Customer Engagement:** Actively interact with...


  • Rapid City, South Dakota, United States Strykermeded Full time

    Orthopaedic Sales RepresentativeRemote OpportunityAbout StrykerStryker stands as a global leader in medical technology, dedicated to enhancing healthcare outcomes in collaboration with our clients. Our innovative offerings span Orthopaedics, Medical and Surgical, as well as Neurotechnology and Spine, all aimed at improving patient care and hospital...