Bilingual Customer Service and Sales Representative
2 weeks ago
Position Overview
Assurant is seeking to hire Bilingual Sales and Billing Specialists to contribute to a dynamic team that values excellence in service delivery. This role is integral to supporting the organization's extended warranty contract operations by marketing service contracts for major appliances and consumer electronics, while addressing customer inquiries regarding billing matters.
Key Responsibilities
- Build and nurture customer relationships to uncover and present sales opportunities, ensuring the development and retention of long-term clientele.
- Engage with customers through inbound calls, creating a positive and memorable experience while assisting them in safeguarding their valued possessions.
- Utilize sales techniques and tools to identify opportunities for cross-selling and promoting extended service contracts.
- Actively listen to customer needs and concerns, providing effective solutions to ensure they feel appreciated and supported.
- Address customer inquiries and resolve issues related to existing contracts, including file maintenance.
- Efficiently navigate various software and programs for information retrieval, troubleshooting, and transaction processing.
- Aim to meet and surpass departmental metrics and business objectives.
- Comply with all company policies and procedures.
- This role will initially be onsite, with the potential for remote work after a designated period.
Qualifications
- High school diploma or GED.
- A minimum of 6 months of prior customer service experience.
- Able to work an 8-hour shift, 40 hours per week, within specified hours.
- Demonstrated sales aptitude.
- Strong work ethic and adaptability to change.
- Positive demeanor and excellent customer service skills.
- Fluency in both Spanish and English is required; a pay differential will be provided for bilingual proficiency.
Compensation
The pay range for this position is $26.51 per hour. The posted pay range reflects a broad spectrum of compensation factors, including candidate experience and location, while allowing for potential salary growth within the role.
Company Culture
Assurant prides itself on a unique culture that attracts talented individuals. Recognized as a Best/Great Place to Work in 13 countries and awarded by Fortune as one of America's Most Innovative Companies in 2023, we unite top talent globally. Our team embodies a passion for service, a commitment to practical innovation, and a willingness to embrace challenges, which we refer to as The Assurant Way.
Company Overview
Assurant is a leading global business services firm dedicated to supporting, protecting, and connecting major consumer purchases. As a Fortune 500 company operating in 21 countries, Assurant collaborates with top brands to create innovative solutions and enhance customer experiences through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty offerings.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law in employment decisions.
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