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Bilingual Customer Engagement Specialist
2 months ago
Assurant is actively seeking to fill the role of a Bilingual Sales and Billing Specialist. Join a dedicated team that values hard work and enjoys delivering exceptional service. This position supports the extended warranty contract sector by marketing service contracts for major appliances and consumer electronics while addressing customer inquiries regarding billing.
Key Responsibilities:
- Build and nurture customer relationships to identify and present sales opportunities, fostering long-term client loyalty.
- Engage with customers through inbound calls, ensuring a positive and memorable experience while assisting them in protecting their valuable assets.
- Utilize sales strategies and tools to identify cross-selling opportunities and promote extended service contracts.
- Actively listen to customer needs and concerns, providing effective solutions to ensure they feel supported and valued.
- Address customer inquiries and resolve issues related to existing contracts, while performing necessary file maintenance.
- Navigate various software and programs for information retrieval, troubleshooting, and transaction processing.
- Aim to meet and exceed departmental performance metrics and business objectives.
- Comply with all company policies and procedures.
- This position is primarily onsite, with the potential for remote work after an agreed-upon period.
- High school diploma or GED required.
- Minimum of 6 months experience in customer service.
- Able to work an 8-hour shift, 40 hours per week, within designated hours.
- Demonstrated sales aptitude.
- Strong work ethic and adaptability to change.
- Positive demeanor and excellent customer service skills.
- Fluency in both Spanish and English is required; a pay differential will be provided for bilingual candidates.
Pay Range: $26.51
Any posted pay range reflects a broad spectrum of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the role.
Company Culture:
Assurant's unique culture is a significant reason why talented individuals choose to work here. Recognized as a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies accolade in 2023, we unite top talent globally. Despite our diverse skills and experiences, we share common traits that define Assurant: a passion for service, an ability to innovate practically, and a willingness to take risks. We refer to our culture as The Assurant Way.
Company Overview:
Assurant is a leading global business services firm that supports, protects, and connects significant consumer purchases. As a Fortune 500 company with operations in 21 countries, Assurant collaborates with the world's foremost brands to create innovative solutions and enhance customer experiences through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty offerings.
Equal Opportunity Statement:
Assurant is an Equal Employment Opportunity employer and does not consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
