Customer Service Representative

18 hours ago

Lake in the Hills, Illinois, United States AFC Materials Group Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service, following our company's 59-59 standard.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Handle inbound sales lead calls to convert into sales
  • Process orders, changes, and cancellations accurately and efficiently
  • Maintain knowledge of product specifications, manufacturing processes, and inventory levels to provide informed assistance
  • Investigate and resolve customer problems
  • Track and follow up on customer orders and shipments to ensure on-time delivery
  • Contribute to continuous improvement initiatives to enhance customer experience
  • Build and maintain customer relationships
  • Work with outside success teammates to keep account activities updated through CRM
  • Prepare sales quotes
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
  • Manage RMA & credits process
  • Answer questions from customers or individuals about company products
  • Provide support and feedback to the organization to promote
Requirements:
  • High school diploma or General Education Degree (GED). Associate degree preferred
  • Minimum of 2 years of customer service experience - Manufacturing experience preferred
  • Advanced proficiency in Excel, Word, and Outlook
  • Knowledge of manufacturing processes and terminology
  • Proficient communication skills and collaboration with other departments
  • Must be an organized individual with a sense of urgency and prompt customer follow-up
  • Customer/client focused. Good knowledge of market research techniques and databases
  • Strong organizational skills, time management, and the ability to effectively prioritize and perform multiple tasks simultaneously
  • Must be able to work on-site in Lake in the Hills, IL. No relocation assistance provided
Why Work with Us?

We offer a competitive salary, comprehensive benefits package, including medical, dental, and vision coverage, Employee Assistance Program (EAP), company-paid life insurance, 401(k) retirement plan with company match, generous paid time off (PTO) and 10 paid holidays, no waiting period, opportunities for personal and professional growth within the organization, and a commitment to innovation, customer satisfaction, and delivering exceptional products to businesses across the nation.

AFC Materials Group is an Equal Opportunity Employer, including disability/vets. AFC is a Drug-free workplace.

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