Senior Technical Product Writer

3 weeks ago


New York, New York, United States The Rockridge Group Full time
Job Overview

The Rockridge Group is seeking a highly skilled Senior Technical Product Writer to join our team. As a key member of our content development team, you will be responsible for creating high-quality product documentation that meets the needs of our users.

Key Responsibilities
  • Develop comprehensive product documentation that meets organizational standards
  • Own the end-to-end content lifecycle by curating, editing, and creating content
  • Gather feedback from stakeholders, implement improvements, ensure accuracy and relevance
  • Write user-friendly content that meets the needs of the target audience and sets our users up for success
  • Develop and maintain detailed databases of updated and appropriate reference materials for each of our products
  • Product management duties for digital lines of business pertaining to content management systems, programmatic media ecosystem and technology
  • Experience architecting solutions that include automation, data management, integration technologies and deployed on cloud infrastructures
  • Ongoing documentation of feature releases and translation of new features into user guide content
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, create program structure, and securing cross-functional support.
Requirements
  • 7+ years of proven experience in technical writing and/or software documentation and/or product management.
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Ability to convey complex processes in easily comprehensible, yet concise terms, while keeping the relevant context in mind
  • Patience and persistence in problem-solving and troubleshooting
  • Ability to understand software development projects and deployment/installation projects.
  • Motivator/manager of cross-functional teams - builds relationships to make things happen
  • Enthusiastic evangelist of project technology
  • Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability.
  • Working knowledge of cloud/SAAS product development programs; keen understanding of the SaaS business model and its product development lifecycle.


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