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Hotel Guest Service Ambassador
2 months ago
BMI Hospitality Management is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Check-In and Check-Out: Greet and welcome guests, complete check-in and check-out procedures, and ensure a smooth and efficient process.
- Customer Service: Respond to guest inquiries, resolve issues, and provide information about hotel amenities and services.
- Front Desk Operations: Manage front desk operations, including handling financial transactions, maintaining accurate records, and ensuring a clean and organized workspace.
- Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
- Team Collaboration: Work collaboratively with other departments to ensure excellent guest service and a positive hotel experience.
- Safety and Security: Ensure a safe and secure environment for guests and colleagues by following hotel policies and procedures.
Requirements:
- Strong Communication Skills: Excellent verbal and written communication skills to interact with guests and colleagues.
- Customer Service Experience: Previous customer service experience in a hotel or hospitality setting.
- Technical Skills: Proficient in using computer systems, including property management systems and Microsoft Office.
- Physical Demands: Ability to stand for extended periods, lift up to 20 pounds, and work in a fast-paced environment.
- Availability: Willingness to work weekends, holidays, and flexible shifts as needed.