Guest Service Ambassador

4 weeks ago


Seattle, Washington, United States Schulte Hospitality Group Full time

Job Title: Guest Service Representative

Job Summary:

We are seeking a skilled Guest Service Representative to join our team at Graduate Seattle. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued.

Key Responsibilities:

  • Provide warm and personalized greetings to guests upon arrival
  • Assist with preparing and delivering welcome amenities
  • Escort VIP guests to their rooms and ensure their needs are met
  • Answer phone calls and respond to guest inquiries in a timely and professional manner
  • Manage cash handling and ensure accurate transactions
  • Maintain a clean and organized front desk area
  • Participate in lobby activation and other hospitality initiatives
  • Utilize proper procedures for handling guest PPI data
  • Communicate effectively with guests and team members
  • Resolve guest complaints in a professional and efficient manner
  • Actively participate in Front Desk upsell program

Requirements:

  • Prior customer service experience
  • High school diploma or equivalent
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Excellent time management skills

About Graduate Hotels:

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. We are a diverse team of experience makers and storytellers, and we are committed to creating authentic, spirited spaces that connect travelers, students, and locals alike.



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