Guest Service Ambassador
4 weeks ago
Job Title: Guest Service Representative
Job Summary:
We are seeking a skilled Guest Service Representative to join our team at Graduate Seattle. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued.
Key Responsibilities:
- Provide warm and personalized greetings to guests upon arrival
- Assist with preparing and delivering welcome amenities
- Escort VIP guests to their rooms and ensure their needs are met
- Answer phone calls and respond to guest inquiries in a timely and professional manner
- Manage cash handling and ensure accurate transactions
- Maintain a clean and organized front desk area
- Participate in lobby activation and other hospitality initiatives
- Utilize proper procedures for handling guest PPI data
- Communicate effectively with guests and team members
- Resolve guest complaints in a professional and efficient manner
- Actively participate in Front Desk upsell program
Requirements:
- Prior customer service experience
- High school diploma or equivalent
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Excellent time management skills
About Graduate Hotels:
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. We are a diverse team of experience makers and storytellers, and we are committed to creating authentic, spirited spaces that connect travelers, students, and locals alike.
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