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Lead HR Operations Specialist

2 months ago

Portland, Oregon, United States Schnitzer Steel Industries Inc Full time

The Senior Human Resources Advisor will be an integral member of the HR Shared Services team at Schnitzer Steel Industries Inc.

This role encompasses the facilitation of on-the-job training and support for HR Business Partners, management of regional recruitment efforts, HR file and I-9 auditing, as well as handling escalated issues. Key responsibilities of the Senior HR Advisor include, but are not limited to: managing unemployment claims, HRIS data management, field recruitment assistance, auditing processes, project oversight, and delivering exceptional customer service through various communication channels.

Key Responsibilities:

  • HRIS Management: Oversee high-volume HRIS data entry and auditing to ensure accuracy and timeliness.
  • Recruitment Support: Manage job postings, collaborate with hiring managers on open positions, screen resumes, and facilitate the pre-employment process.
  • File Auditing: Conduct thorough audits of employee files to ensure compliance with standards and follow up on any discrepancies.
  • I-9 Compliance: Ensure accuracy and completeness of Form I-9 documentation through regular audits.
  • Unemployment Claims Management: Oversee the handling and delegation of unemployment claims, ensuring timely responses to state requirements.
  • Customer Service Excellence: Provide high-volume tier 1 HR customer service to a diverse employee base, addressing inquiries related to Human Resources, Payroll, and Benefits.
  • Onboarding Coordination: Assist in the onboarding process for new hires, including paperwork, compliance training, and benefits orientation.
  • Project Management: Lead special projects as required to align with departmental and organizational objectives.
Physical Requirements:

Ability to frequently lift and carry up to 10 pounds; sit for extended periods; engage in keyboarding tasks for several hours; navigate an office environment; and perform tasks such as filing and photocopying. Strong communication skills are essential for effective interaction in a professional setting.

Interpersonal Skills:

This position necessitates effective communication with all levels of staff, from entry-level employees to senior executives. Interactions may involve addressing straightforward inquiries or discussing complex company policies. External communication may include engagement with job applicants, regulatory bodies, and other HR professionals.

Work Environment:

Typical office conditions with minimal privacy. Frequent interruptions may impact focus, and time-sensitive tasks require prioritization. The team operates in a hybrid model, balancing in-office and remote work.

Qualifications:
  • A minimum of 3 years of experience in HR, Benefits, Payroll, or HRIS is essential.
  • At least 3 years of experience in a customer service role is required.
  • A Bachelor's degree in Business Administration, Human Resources, or a related field is preferred.
  • Proficiency in various platforms including SharePoint, HRIS, ATS, and Microsoft Office Suite is necessary.
  • Ability to communicate effectively across all organizational levels.
  • Capability to handle confidential and sensitive information with discretion.
  • Strong written and verbal communication skills are crucial.
  • Attention to detail and accuracy in all tasks is imperative.

Please note that the above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.