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Interim Technical Assistance Specialist

2 months ago

Fairbanks, Alaska, United States Alaska Teacher Placement Full time
Position Type:
Temporary Technical Assistance Specialist

Location:
INFORMATION TECHNOLOGY

District:
Anchorage School District

Bargaining Unit: TEMPORARY
Work Year: Temporary role
Work Day: Hours may vary
FTE: Temporary role
Salary: $16 per hour

Job Overview
The Interim Technical Assistance Specialist is engaged for specific short-term initiatives. This role is directed by the technical support supervisor or the technical support specialist II.

Note: Currently, there are no active hiring projects.

Job Qualifications
Required qualifications include:
  1. A high school diploma or equivalent.
  2. Proven ability to diagnose and resolve issues related to operating systems and applications across both Windows and Apple platforms.
  3. Exceptional interpersonal skills to effectively engage with frustrated users.
  4. Strong listening and analytical skills to assess issues and propose effective solutions.
  5. Willingness to work outside standard hours as necessary.
  6. Possession of a valid driver's license and reliable transportation for work-related tasks.
Preferred qualifications include:
  1. Basic understanding of computer networking.
  2. Ability to consistently follow instructions accurately.
  3. Capability to build and maintain productive working relationships.
Key Responsibilities
  1. Adjusts printer settings as needed.
  2. Powers on computers and confirms network connectivity.
  3. Supports the Information Technology supervisor and network staff in monitoring application connectivity.
  4. Installs new computers and transfers user files and applications from existing systems.
Physical and Mental Requirements
This position requires frequent standing, walking, sitting, speaking, and listening. Specific visual capabilities are necessary. The employee must regularly reach with hands and arms and occasionally lift items weighing less than 40 lbs. Effective communication skills, both oral and written, are essential, along with the cognitive ability to understand instructions, recall information, manage conflict, and make sound decisions under pressure. The role also demands the ability to handle the stress of working with a diverse range of individuals in a dynamic environment.

The Anchorage School District is dedicated to providing reasonable accommodations in accordance with applicable laws for individuals with qualified physical or mental disabilities.

Work Environment
The work setting is professional, involving interaction with a diverse array of individuals with varying functions and abilities. The employee may regularly work with video displays and could be exposed to outdoor weather conditions. The typical noise level in the work environment is moderate.

Additional Information
This job description does not encompass all duties that may be assigned to the employee. Employees are expected to follow any other job-related instructions and perform additional duties as requested by authorized personnel.

Employees must be proficient in reading and writing in English, which includes the ability to communicate effectively with staff, colleagues, and the public. Employees should also be able to comprehend and execute oral and written directions and understand English instructions and documents.

Employment offers are contingent upon a satisfactory criminal background check.