IT Support Specialist

2 weeks ago


Fairbanks, Alaska, United States AlasConnect Inc Full time

Job Summary: Alasconnect is seeking a skilled Remote IT Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to clients and stakeholders, resolving technology-related issues and providing exceptional customer service. This is a full-time position with a competitive hourly rate and a comprehensive benefits package.

Key Responsibilities:

  • Provide technical support to clients and stakeholders via phone, email, and remote desktop sessions
  • Troubleshoot and resolve technology-related issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies

Requirements:

  • 2+ years of experience in a technical support role
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive hourly rate
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 6% discretionary contribution to retirement, plus up to an additional 9% 401(k) match
  • Tuition reimbursement and professional development opportunities
  • Short/long term disability, annual leave, parental leave, and more

How to Apply: If you are a motivated and detail-oriented individual with a passion for technology, please visit our career page at https://www.Alasconnecttech.com/careers to learn more and apply for this exciting opportunity.


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