Senior Server Support Specialist
3 weeks ago
Job Title: Senior Server Support Specialist
Job Summary:
Worldwide TechServices is seeking a highly skilled Senior Server Support Specialist to join our team. As a Senior Server Support Specialist, you will be responsible for performing tasks related to the repair of a variety of client products.
Responsibilities:
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
Requirements:
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License and reliable transportation with valid registration and adequate insurance
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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