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Patient Appointment Coordinator

2 months ago

Columbus, Ohio, United States Calculated Hire Full time

Position: Patient Scheduler

Work Model: Hybrid

Contract Type: 2-Month Contract to Hire

Qualifications Required:

  • High school diploma or equivalent is mandatory.
  • A minimum of one year of experience in customer service, either via phone or face-to-face interactions.
  • A strong commitment to delivering exceptional customer service.
  • Excellent interpersonal skills, capable of managing sensitive and confidential matters while building trust with patients.
  • High proficiency in technology and adeptness in navigating multiple computer systems, with a willingness to learn new software.

Key Responsibilities:

  • Engage with patients to understand their needs by actively listening to their inquiries and providing relevant recommendations.
  • Coordinate outpatient appointments across various specialties, including routine visits and urgent care situations.
  • Assist callers in resolving complex issues by comprehending extensive operational processes.
  • Become a knowledgeable resource, mastering the intricate processes involved in scheduling appointments and understanding provider preferences.
  • Utilize software systems to enhance patient interactions effectively.
  • Deliver outstanding customer service by demonstrating empathy and understanding the unique needs of each patient.
  • Foster a positive and collaborative culture within the team.

About Calculated Hire:

Calculated Hire is dedicated to building relationships that are at the core of our operations. We pride ourselves on being a reliable partner for IT recruitment and staffing solutions.

With over 16 years of experience, we have cultivated partnerships tailored to meet the specific staffing needs of our clients. Whether you require contract, contract-to-hire, or permanent placements, we customize our approach based on your organization's unique culture and technology requirements. Our national team of recruiters, positioned across 21 major hubs, is committed to finding the ideal candidates for your business.

Calculated Hire is an equal opportunity employer, providing fair employment opportunities to all individuals without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, or veteran status, in compliance with applicable laws.