Patient Coordinator
2 weeks ago
Patient Scheduler Opportunity
Hybrid – Columbus, OH (On-site training for the first 90 days)
2-Month Contract to Hire
Key Qualifications:
- High school diploma or equivalent required
- One+ year of customer service experience over the phone or in person
- Passion for providing excellent customer service
- High level of interpersonal skills with ability to handle sensitive, confidential situations and build trust with patients calling in
- High proficiency with technology and using multiple computer-based systems with ability to learn new programs
Responsibilities:
- Engage with patients to assess their needs through active listening and provide appropriate recommendations and clarifications
- Coordinate outpatient appointments across multiple specialties, including routine visits, urgent and emergency issues, and associated testing
- Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
- Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
- Utilize software systems to facilitate patient interactions
- Provide outstanding customer service to callers through listening, empathy, and understanding the needs of each individual patient
- Contribute to a culture of positivity and teamwork across the team
About Calculated Hire
At Calculated Hire, our business is built on relationships. We prioritize partnerships that drive success. As a trusted partner for IT hiring, recruiting, and staffing needs, we customize our search to meet your unique initiatives, culture, and technologies.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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