Service Support Engineer

3 days ago


SaintBauzilledePutois, Occitanie, United States Harmar Mobility, LLC Full time

About the Role

We are seeking a highly skilled Service Support Engineer to join our team at Harmar Mobility, LLC. As a key member of our customer support team, you will provide technical assistance and training to external dealers, distributors, and end-users for our mobility products.

This is an excellent opportunity to work with a company that values its employees and provides a positive work environment. You will have the chance to grow professionally and develop your skills in a dynamic and fast-paced industry.

Responsibilities:

  • Provide exceptional customer service, communicating with dealers via phone, email, and face-to-face interactions to resolve installation and warranty issues.
  • Offer product technical support and installation guidance.
  • Assist customers with stair lift requirements as needed.
  • Contribute to the development of Curve Stair lift drawings by providing input to Engineering.
  • Create sales orders and return material authorizations for repair parts.
  • Share information about products, services, and application details.
  • Develop or review technical documents as necessary.
  • Keep records of customer interactions and transactions, documenting inquiries, issues, comments, and actions taken.
  • Escalate unresolved customer concerns to designated departments for further investigation.
  • Occasionally participate in training sessions on-site or at trade shows.
  • Avoid occasional travel may be required to accomplish these tasks.
  • Might be assigned to after-hours support.
  • Perform other related duties as required and assigned.

Requirements:

  • At least 2+ years of experience in customer/field service.
  • Familiarity with electro-mechanical technology for troubleshooting dealer and end-user issues.
  • Exceptional verbal and written communication skills.
  • Ability to manage multiple projects and prioritize tasks effectively.
  • Detail-oriented and thorough in completing work assignments.

Compensation: We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.



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