Service Support Engineer
3 days ago
About the Role
We are seeking a highly skilled Service Support Engineer to join our team at Harmar Mobility, LLC. As a key member of our customer support team, you will provide technical assistance and training to external dealers, distributors, and end-users for our mobility products.
This is an excellent opportunity to work with a company that values its employees and provides a positive work environment. You will have the chance to grow professionally and develop your skills in a dynamic and fast-paced industry.
Responsibilities:
- Provide exceptional customer service, communicating with dealers via phone, email, and face-to-face interactions to resolve installation and warranty issues.
- Offer product technical support and installation guidance.
- Assist customers with stair lift requirements as needed.
- Contribute to the development of Curve Stair lift drawings by providing input to Engineering.
- Create sales orders and return material authorizations for repair parts.
- Share information about products, services, and application details.
- Develop or review technical documents as necessary.
- Keep records of customer interactions and transactions, documenting inquiries, issues, comments, and actions taken.
- Escalate unresolved customer concerns to designated departments for further investigation.
- Occasionally participate in training sessions on-site or at trade shows.
- Avoid occasional travel may be required to accomplish these tasks.
- Might be assigned to after-hours support.
- Perform other related duties as required and assigned.
Requirements:
- At least 2+ years of experience in customer/field service.
- Familiarity with electro-mechanical technology for troubleshooting dealer and end-user issues.
- Exceptional verbal and written communication skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Detail-oriented and thorough in completing work assignments.
Compensation: We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.
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