Member Service Representative
12 hours ago
About the Role
We are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase penetration
- Perform platform banking functions
- Assist lower-level team members
- Stay up-to-date on federal and other regulations related to financial products and services
Requirements
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- May be required to participate in specialized training
- Effective active listening and communication skills
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
Preferred Qualifications
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Experience working in a credit union environment
About Us
Navy Federal Credit Union is a hybrid workplace that values diversity, equity, and inclusion. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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