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Business Operations Director

2 months ago

Cartersville, Georgia, United States RaceTrac Full time

Business Operations Director Job Description

As the Business Operations Director, you will be responsible for driving profitability for a store and leading a team of employees. Your main focus will be on providing excellent service, maintaining a clean and organized store environment, and ensuring the success of the business.

Key Responsibilities:

  • Establish a culture of efficient and courteous service, ensuring a positive customer experience
  • Maintain positive relationships with colleagues, customers, and vendors, fostering a collaborative and supportive work environment
  • Ensure the store is clean, organized, and well-maintained, adhering to company standards
  • Manage and resolve customer concerns in a timely and professional manner
  • Drive excellence in food service, ensuring high-quality products and exceptional customer service
  • Adhere to safety regulations and protocols, prioritizing the well-being of employees and customers
  • Lead and train team members, providing guidance and support to ensure their success
  • Monitor and control inventory, analyzing performance data to identify areas for improvement
  • Identify opportunities for operational improvements, implementing changes to enhance efficiency and productivity
  • Develop and maintain relationships with vendors, negotiating contracts and ensuring timely deliveries
  • Coach and mentor team members, providing feedback and guidance to support their growth and development
  • Ensure compliance with company standards, policies, and procedures, maintaining a culture of integrity and accountability

Requirements:

  • Proven successful retail management experience, preferably in a fast-paced and dynamic environment
  • Experience in a customer-focused environment, with a strong emphasis on providing exceptional customer service