Customer Service Representative

2 days ago


Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full time
Customer Experience Representative

At Great Day Improvements: A Family of Brands, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.

Key Responsibilities:

  • Manage high-volume customer inquiries, concerns, and complaints via phone, email, and customer service software.
  • Provide accurate and timely information to customers regarding products, services, and policies.
  • Utilize probing questions to understand customer concerns and select the best course of resolution.
  • Collaborate with internal teams to resolve complex customer issues and escalate concerns to management when necessary.
  • Update customer records, process transactions, and maintain accurate documentation.
  • Participate in customer retention activities and contribute to the development of strategies to improve customer satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience handling escalated customer concerns and working in a call center environment preferred.
  • Excellent communication, problem-solving, and time management skills.
  • Proficiency in CRM systems, Microsoft Office, and other relevant software.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package and benefits.

Equal Employment Opportunity:

Great Day Improvements: A Family of Brands is an equal employment opportunity employer and welcomes applications from diverse candidates.



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