Customer Service Representative
2 days ago
At Great Day Improvements: A Family of Brands, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.
Key Responsibilities:
- Manage high-volume customer inquiries, concerns, and complaints via phone, email, and customer service software.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Utilize probing questions to understand customer concerns and select the best course of resolution.
- Collaborate with internal teams to resolve complex customer issues and escalate concerns to management when necessary.
- Update customer records, process transactions, and maintain accurate documentation.
- Participate in customer retention activities and contribute to the development of strategies to improve customer satisfaction.
Requirements:
- High school diploma or equivalent required.
- Previous experience handling escalated customer concerns and working in a call center environment preferred.
- Excellent communication, problem-solving, and time management skills.
- Proficiency in CRM systems, Microsoft Office, and other relevant software.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package and benefits.
Equal Employment Opportunity:
Great Day Improvements: A Family of Brands is an equal employment opportunity employer and welcomes applications from diverse candidates.
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