Wholesale Customer Service Representative

5 days ago


Bedford, Ohio, United States NESCO Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Wholesale Customer Service Representative to join our team at Nesco Resource. As a Wholesale Customer Service Representative, you will play a vital role in providing exceptional customer service to our wholesale customers, ensuring timely and accurate order processing, and resolving any billing errors or issues that may arise.

Key Responsibilities
  • Assist wholesale customers in placing orders, correcting billing errors, and resolving problems in a timely and professional manner.
  • Collaborate with other clerks in the wholesale sales department to ensure seamless communication and efficient order processing.
  • Issue customer credits accurately and on a timely basis, maintaining a high level of customer satisfaction.
  • Input retail prices for wholesale accounts, ensuring accuracy and attention to detail.
  • Input, print, and distribute ad plans for assigned stores and/or groups, meeting deadlines and quality standards.
  • Review all customer pricing, credits, and commitments for accuracy, identifying and resolving any discrepancies.
  • Assist in inputting ad pricing for wholesale customers, ensuring timely and accurate processing.
  • Place commitments to buyers as requested by the wholesale customers, maintaining a high level of customer satisfaction.
  • Control mail and general information distribution to customers, ensuring timely and accurate delivery.
Requirements
  • 1-3 years of experience in a customer service or sales role, preferably in a wholesale or retail environment.
  • 1-2 years of clerical experience, general office work experience, or a related field.
  • High school diploma or equivalent, with a Bachelor's Degree preferred.
Work Environment

This is a remote work opportunity, requiring a normal office environment with standard equipment and technology.

Physical Requirements

This role requires the ability to hear, read, see, and communicate effectively, with a focus on customer service and problem-solving skills.



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