Wholesale Customer Service Representative
5 days ago
We are seeking a highly organized and detail-oriented Wholesale Customer Service Representative to join our team at Nesco Resource. As a Wholesale Customer Service Representative, you will play a vital role in providing exceptional customer service to our wholesale customers, ensuring timely and accurate order processing, and resolving any billing errors or issues that may arise.
Key Responsibilities- Assist wholesale customers in placing orders, correcting billing errors, and resolving problems in a timely and professional manner.
- Collaborate with other clerks in the wholesale sales department to ensure seamless communication and efficient order processing.
- Issue customer credits accurately and on a timely basis, maintaining a high level of customer satisfaction.
- Input retail prices for wholesale accounts, ensuring accuracy and attention to detail.
- Input, print, and distribute ad plans for assigned stores and/or groups, meeting deadlines and quality standards.
- Review all customer pricing, credits, and commitments for accuracy, identifying and resolving any discrepancies.
- Assist in inputting ad pricing for wholesale customers, ensuring timely and accurate processing.
- Place commitments to buyers as requested by the wholesale customers, maintaining a high level of customer satisfaction.
- Control mail and general information distribution to customers, ensuring timely and accurate delivery.
- 1-3 years of experience in a customer service or sales role, preferably in a wholesale or retail environment.
- 1-2 years of clerical experience, general office work experience, or a related field.
- High school diploma or equivalent, with a Bachelor's Degree preferred.
This is a remote work opportunity, requiring a normal office environment with standard equipment and technology.
Physical RequirementsThis role requires the ability to hear, read, see, and communicate effectively, with a focus on customer service and problem-solving skills.
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