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Customer Service Representative

2 months ago

Bedford, Ohio, United States My Guys Plumbing, Heating & Air, Inc. Full time

About Us

My Guys Plumbing, Heating & Air, Inc. is a family-owned and operated business that has been serving Greater Cleveland for 50 years. We pride ourselves on providing top-notch service and a positive work environment for our employees.

Why We Need You

We're looking for a highly skilled and customer-focused individual to join our team as a Dispatcher. As a Dispatcher, you will be the link between our technicians, office, and customers, ensuring that every job is completed efficiently and effectively.

Key Responsibilities

  • Evaluate customer calls and match the right technician to every job.
  • Assist in answering phones, scheduling, and data entry.
  • Dispatch, debrief, and record service call details.
  • Update customers throughout the day on technician progress.
  • Learn the business and prioritize urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to technicians.
  • Participate in training to grow and develop as a professional.

What We Offer

  • Competitive pay based on experience.
  • Medical insurance with 85% company coverage.
  • Dental and life insurance options.
  • 401k plan with company match.
  • Paid vacations and sick time.
  • A supportive and family-like work environment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to submit your resume and experience for consideration.