Customer Service Representative
10 hours ago
**Job Summary**
Gunton Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.
**Key Responsibilities**
- Develop and maintain in-depth knowledge of Pella products and services, including their features, benefits, and applications.
- Build and maintain strong relationships with customers, peers, and management team members to provide outstanding customer service.
- Qualify, initiate, and manage service events, including equipment, time, parts, and manpower required to complete a service order on the first trip.
- Manage Service Technician schedules to optimize service time and maximize the average number of service calls (trips) that a technician can complete daily.
- Set customer expectations regarding warranty and payment.
- Use professional customer service skills to defuse emotional situations and reach resolution.
- Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer.
- Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
**Preferred Qualifications**
- College degree or work equivalency.
- Customer service experience.
- Past call-center or sales experience, a plus.
**Gunton Corporation is an equal opportunity employer.**
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