Customer Service Representative

10 hours ago


Bedford, Ohio, United States Gunton Full time

**Job Summary**

Gunton Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.

**Key Responsibilities**

  • Develop and maintain in-depth knowledge of Pella products and services, including their features, benefits, and applications.
  • Build and maintain strong relationships with customers, peers, and management team members to provide outstanding customer service.
  • Qualify, initiate, and manage service events, including equipment, time, parts, and manpower required to complete a service order on the first trip.
  • Manage Service Technician schedules to optimize service time and maximize the average number of service calls (trips) that a technician can complete daily.
  • Set customer expectations regarding warranty and payment.
  • Use professional customer service skills to defuse emotional situations and reach resolution.
  • Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer.
  • Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.

**Preferred Qualifications**

  • College degree or work equivalency.
  • Customer service experience.
  • Past call-center or sales experience, a plus.

**Gunton Corporation is an equal opportunity employer.**



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