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Account Representative

2 months ago

Bedford, Ohio, United States Bam Childress - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Account Representative at Bam Childress - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with existing customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and identify opportunities for growth.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Drive Business Growth
    • Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
    • Identify and pursue new business opportunities to drive growth and revenue.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Excellent Communication Skills
    • Effectively communicate with customers to understand their needs and provide personalized solutions.
  • Proactive Problem-Solving
    • Proactively identify and resolve customer issues to ensure satisfaction and loyalty.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to drive sales and revenue growth.
  • Opportunities for Advancement
    • Grow your career with opportunities for advancement within our office.
  • Valuable Benefits
    • Paid time off (vacation and personal/sick days).
    • Health benefits to support your well-being.