Customer Experience Resolution Specialist
3 days ago
We are La-Z-Boy Incorporated, a leading provider of comfort and relaxation solutions. We're seeking an exceptional Customer Experience Resolution Specialist to join our team.
This role is responsible for assisting and resolving escalated customer warranty claims in a timely and efficient manner. As a key member of our customer experience team, you will provide an elevated customer experience by promptly resolving customer concerns and partnering with different departments to resolve warranty claims.
Key Responsibilities:
- Assigns and monitors all escalations, ensuring timely follow-up and resolution.
- Masters Escalation Specialist job functions and demonstrates knowledge of Joybird products, services, policies, and organization.
- Mentors and trains employees as the Escalation expert, sharing expertise and best practices.
- Tracks escalated customer issues daily, ensuring every necessary action has been taken.
- Documents every interaction with customers and other departments, providing transparency and accountability.
- Utilizes multiple computer systems to schedule in-home service visits, place part orders, and update service records for warranty concerns.
- Partners with shipping, customer service, retail, and factory departments to ensure seamless communication and resolution.
- Monitors escalated claims daily, verifying that every necessary action has been taken.
- Serves as the primary point of contact for escalated customers, providing confidence in their concerns being handled efficiently.
- Assists warranty specialists in resolving escalated customer claims, offering support and guidance.
- Provides detailed resolutions via email or phone, keeping customers informed and satisfied.
Scope and Impact:
Responsibility and accountability for each escalation, ensuring customer satisfaction and timely resolution of all warranty issues.
Requirements:
- 2-4 years of related experience
- 6+ months of experience as a warranty specialist
- Excellent verbal and communication skills
- Exceptional customer service skills, including friendliness, courtesy, empathy, and helpfulness
- Strong attention to detail
- Ability to read and interpret emails thoroughly to respond appropriately
- Strong decision-making skills
- Strong conflict resolution skills
Salary: $23.00 to $29.00 hourly
Work Environment:
Sitting/typing up to 8 hours a day, in a comfortable and supportive work environment.
About Us:
We value comfort, quality, and compassion. Our mission is to create a world where people can relax, recharge, and connect with others. Join us in shaping the future of comfort and relaxation.
-
Escalation Resolution Specialist
2 weeks ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob Overview:At La-Z-Boy Incorporated, we're seeking a skilled Escalation Resolution Specialist to join our team. As a key member of our customer support group, you will be responsible for resolving escalated customer warranty claims in a timely and professional manner.About the Role:Provide elevated customer experience through prompt resolution of warranty...
-
Warranty Escalation Resolution Specialist
4 weeks ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob TitleWarranty Escalation Resolution SpecialistJob SummaryThis role assists in resolving escalated customer warranty claims, providing an elevated customer experience through prompt resolution of warranty concerns. The position partners with different departments to resolve warranty claims, ensuring the company is the main point of contact.Key...
-
Escalation Resolution Specialist
4 weeks ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob OverviewAt La-Z-Boy Inc., we're on a mission to create comfort for our customers. As an Escalation Resolution Specialist, you'll be the key to unlocking this mission by assisting and resolving escalated customer warranty claims.
-
Warranty Escalation Resolution Specialist
4 weeks ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob OverviewThis is a unique opportunity to join La-Z-Boy Incorporated as a Warranty Escalation Resolution Specialist. As a key member of our team, you will be responsible for providing exceptional customer experience by resolving escalated warranty claims in a timely and efficient manner.
-
Dispute Resolution Specialist
3 days ago
Los Angeles, California, United States Professional Partners Group Full timeAbout the RoleWe are looking for a talented Dispute Resolution Specialist to help us manage and resolve complex commercial disputes. The ideal candidate will have a deep understanding of commercial law and be able to apply this knowledge to develop effective strategies for dispute resolution.The anticipated base salary range for this full-time role is...
-
Dispute Resolution Specialist
7 days ago
Los Angeles, California, United States MedPOINT Management Full timeJob DescriptionWe are seeking a highly skilled Dispute Resolution Specialist to join our team at MedPOINT Management. This role involves handling provider dispute resolution processes, ensuring timely and fair resolutions, and maintaining accurate records.Main Responsibilities:Meet production standards of 25-35 Hospital Provider Dispute claims per day and...
-
Dispute Resolution Specialist
7 days ago
Los Angeles, California, United States MedPOINT Management Full timeMedPOINT Management is seeking a highly skilled Dispute Resolution Specialist to join our team.Job SummaryThe successful candidate will be responsible for handling the provider dispute resolution process, resolving disputes in a timely and fair manner, and maintaining accurate records of disputes and their resolution.Key Responsibilities:Meet production...
-
Medical Claims Resolution Specialist
6 days ago
Los Angeles, California, United States MedPOINT Management Full timeJob Title: Medical Claims Resolution Specialist Company OverviewMEDPOINT MANAGEMENT is a reputable healthcare management company seeking an experienced Medical Claims Resolution Specialist to join our team. As a Medical Claims Resolution Specialist, you will play a crucial role in ensuring timely and accurate resolution of provider...
-
Warranty Escalation Resolution Specialist
7 days ago
Los Angeles, California, United States La-Z-Boy, Inc. Full timeCompany Overview">At La-Z-Boy Incorporated, we're an equal opportunity employer committed to fostering an inclusive environment where our employees feel valued and empowered to do their best work.">We believe in the transformational power of comfort, which is why we strive to provide our customers with exceptional service and support. As a Warranty...
-
Business Dispute Resolution Specialist
2 weeks ago
Los Angeles, California, United States Interlink Talent Solutions Full timeJob OpportunityInterlink Talent Solutions is offering a unique opportunity for an experienced Business Dispute Resolution Specialist to join our team in San Francisco or Los Angeles. The successful candidate will have a strong background in business dispute resolution and experience working with clients.About the RoleThis role involves representing clients...
-
Senior Warranty Claims Resolution Specialist
4 weeks ago
Los Angeles, California, United States La-Z-Boy Full timeLa-Z-Boy Incorporated is a leading manufacturer of comfort-related products. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work.About the RoleThis position plays a crucial role in ensuring customer satisfaction by resolving escalated warranty claims. As a Senior Warranty Claims...
-
Lien Resolution Specialist
7 days ago
Los Angeles, California, United States Wilshire Law Firm Full timeAbout the OpportunityWe are looking for a talented Lien Resolution Specialist to play a critical role in managing statutory and private healthcare liens and other liens arising from personal injury, medical malpractice, and related cases. The ideal candidate thrives in a fast-paced environment and is passionate about client advocacy.
-
Liability Resolution Specialist
5 days ago
Los Angeles, California, United States The Dominguez Firm LLP Full timeAbout The RoleWe are seeking a highly skilled Liability Resolution Specialist to join our team at The Dominguez Firm LLP. This is a fantastic opportunity for a motivated individual to work closely with our Personal Injury department attorneys and support staff, navigating pre and post-settlement liens.ResponsibilitiesNegotiate pre and post-settlement liens...
-
Lien Resolution Specialist
4 weeks ago
Los Angeles, California, United States Wilshire Law Firm Full timeCompensation Range: $130,000 - $180,000 per yearWe are seeking a highly skilled Lien Resolution Specialist to join our team at Wilshire Law Firm. As a key member of our firm's litigation and settlement teams, this individual will play a critical role in managing and resolving lien-related matters, ensuring that our clients receive the maximum compensation...
-
Lien Resolution Specialist
3 days ago
Los Angeles, California, United States Career Consulting Partners Full timeJob OverviewCareer Consulting Partners is a leading provider of lien negotiation services, partnering with top law firms in California. We seek an experienced Lien Resolution Specialist to join our team and maximize client recovery by effectively negotiating medical liens.About the RoleThis critical position involves direct communication with healthcare...
-
Customer Experience Specialist
2 days ago
Los Angeles, California, United States Lucky Brand Full timeLucky Brand - Customer Experience SpecialistWe are seeking a passionate and customer-centric individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales growth, and modeling our company values.**Key Responsibilities:**Engage with...
-
Warranty Resolution Expert
3 days ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob SummaryWe are seeking an experienced Warranty Resolution Expert to join our team at La-Z-Boy Incorporated. In this role, you will be responsible for assisting and resolving escalated customer warranty claims in a timely and efficient manner.About the RoleThis position involves working closely with different departments to resolve warranty claims and...
-
Workplace Conflict Resolution Specialist
5 days ago
Los Angeles, California, United States Harvest Technical Services, Inc. Full timeThe Employee Relations Specialist role at Harvest Technical Services, Inc. involves conducting workplace conflict resolution and interpreting guidelines, policies, and work directions.Responsibilities:Prepare graphs, charts, tables, and summarize the economic implications of management and labor contract proposals.Provide recommendations for language, cost,...
-
Dispute Resolution Specialist
5 days ago
Los Angeles, California, United States FAM Brands Full timeWe are seeking a Financial Recovery Expert to join our team at FAM Brands.OverviewFAM Brands designs, manufactures, and sells men's and women's sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world.Job ResponsibilitiesCustomer Dispute Resolution:Analyze customer chargebacks...
-
Corporate Conflict Resolution Specialist
4 weeks ago
Los Angeles, California, United States Wilson Sonsini Full timeCompany Overview">Wilson Sonsini is a premier legal advisor to technology, life sciences, and growth enterprises worldwide. With approximately 1,200 attorneys in 19 offices across the globe, the firm offers a broad spectrum of practices and exceptional opportunities for professional achievement and career growth.">About This Role">The Corporate Conflict...