Dispute Resolution Specialist
3 weeks ago
We are seeking a Financial Recovery Expert to join our team at FAM Brands.
OverviewFAM Brands designs, manufactures, and sells men's and women's sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world.
Job Responsibilities- Customer Dispute Resolution:
- Analyze customer chargebacks to identify root causes and develop strategies to prevent future occurrences.
- Work closely with internal teams and external partners to resolve customer disputes and maintain accurate records.
- Vendor Relationship Management:
- Process and apply chargebacks to vendors, ensuring compliance with contract terms.
- Collaborate with vendors to reconcile disputes related to chargebacks and implement policies to prevent future occurrences.
- Financial Analysis & Reporting:
- Track, analyze, and report on chargeback metrics to monitor financial impact and highlight areas for improvement.
- Generate regular reports for management, detailing dispute resolutions, recovery rates, and loss prevention.
- Cross-Functional Collaboration:
- Partner with departments such as sales, finance, logistics, and operations to gather necessary information for effective dispute resolution.
- Work with the IT team to improve systems for chargeback tracking, documentation, and reporting.
- Policy Development:
- Stay up-to-date on industry trends, chargeback regulations, and best practices.
- Develop and refine internal policies and procedures to streamline the chargeback process and minimize risk.
- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Excellent analytical skills with a high level of attention to detail.
- Proficiency in financial software and Microsoft Office, particularly Excel.
- Effective communication and negotiation skills to work with internal and external partners.
The estimated salary for this role is $85,000-$92,500 USD annually. FAM Brands offers competitive benefits and is dedicated to equal pay for equal work.
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