Senior Warranty Claims Resolution Specialist

6 days ago


Los Angeles, California, United States La-Z-Boy Full time

La-Z-Boy Incorporated is a leading manufacturer of comfort-related products. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work.

About the Role

This position plays a crucial role in ensuring customer satisfaction by resolving escalated warranty claims. As a Senior Warranty Claims Resolution Specialist, you will be responsible for partnering with various departments to resolve warranty claims efficiently.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to think critically and make sound decisions. They will also be comfortable working in a fast-paced environment and have a strong attention to detail.

Key Responsibilities
  • Assign and monitor escalated claims to ensure timely resolution.
  • Partner with other departments to resolve warranty claims efficiently.
  • Document every interaction with customers and other departments.
  • Use multiple computer systems to schedule in-home service visits, place part orders, and update service records.
Requirements
  • 2-4 years of related experience.
  • 6+ months of experience as a warranty specialist.
  • Excellent verbal and communication skills.
  • Strong decision-making skills.

The estimated annual salary for this position is $49,120 - $69,040, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our company values include courage, curiosity, and compassion, and we strive to create a workplace where our employees feel valued and empowered to succeed.



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