Senior Warranty Claims Resolution Specialist
6 days ago
La-Z-Boy Incorporated is a leading manufacturer of comfort-related products. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work.
About the RoleThis position plays a crucial role in ensuring customer satisfaction by resolving escalated warranty claims. As a Senior Warranty Claims Resolution Specialist, you will be responsible for partnering with various departments to resolve warranty claims efficiently.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to think critically and make sound decisions. They will also be comfortable working in a fast-paced environment and have a strong attention to detail.
Key Responsibilities- Assign and monitor escalated claims to ensure timely resolution.
- Partner with other departments to resolve warranty claims efficiently.
- Document every interaction with customers and other departments.
- Use multiple computer systems to schedule in-home service visits, place part orders, and update service records.
- 2-4 years of related experience.
- 6+ months of experience as a warranty specialist.
- Excellent verbal and communication skills.
- Strong decision-making skills.
The estimated annual salary for this position is $49,120 - $69,040, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our company values include courage, curiosity, and compassion, and we strive to create a workplace where our employees feel valued and empowered to succeed.
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Warranty Escalation Resolution Specialist
1 week ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob TitleWarranty Escalation Resolution SpecialistJob SummaryThis role assists in resolving escalated customer warranty claims, providing an elevated customer experience through prompt resolution of warranty concerns. The position partners with different departments to resolve warranty claims, ensuring the company is the main point of contact.Key...
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Warranty Escalation Resolution Specialist
1 week ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob OverviewThis is a unique opportunity to join La-Z-Boy Incorporated as a Warranty Escalation Resolution Specialist. As a key member of our team, you will be responsible for providing exceptional customer experience by resolving escalated warranty claims in a timely and efficient manner.
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