Warranty Escalation Resolution Specialist
1 week ago
Warranty Escalation Resolution Specialist
Job Summary
This role assists in resolving escalated customer warranty claims, providing an elevated customer experience through prompt resolution of warranty concerns. The position partners with different departments to resolve warranty claims, ensuring the company is the main point of contact.
Key Responsibilities
• Assigns and monitors all escalations
• Successfully masters Escalation Specialist job functions
• Demonstrates knowledge of Joybird products, services, policies, and organization
• Mentors and trains employees as the Escalation expert
• Tracks escalated customer issues daily to ensure follow-up is done on time
• Documents every interaction with customers and other departments and every planned action for the customer
• Utilizes multiple computer systems to schedule in-home service visits, place part orders, and update service records for warranty concerns
• Partners with other departments such as shipping, customer service, retail, and factory, serving as the spokesperson for the customer
• Monitors escalated claims daily to ensure every necessary action has been taken
• Serves as the primary point of contact for the escalated customer, ensuring they are confident their concerns are being handled efficiently
• Assists warranty specialists on resolutions for customers that may become escalated
• Provides detailed resolutions via email or phone
Scope and Impact
Responsibility and accountability for each escalation, ensuring customer satisfaction and timely resolution of all warranty issues
Requirements
• 2-4 years of related experience
• 6+ months of experience as a warranty specialist
• Excellent verbal and communication skills
• Excellent customer service skills, including being friendly, courteous, empathetic, and helpful
• Strong attention to detail
• Ability to read and interpret emails thoroughly to respond appropriately
• Strong decision-making skills
• Strong conflict resolution skills
Preferred Requirements
Previous experience working with escalated customers
Supervisory Responsibilities
None
Work Environment
Sitting/typing up to 8 hours a day
-
Warranty Escalation Resolution Specialist
1 week ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob OverviewThis is a unique opportunity to join La-Z-Boy Incorporated as a Warranty Escalation Resolution Specialist. As a key member of our team, you will be responsible for providing exceptional customer experience by resolving escalated warranty claims in a timely and efficient manner.
-
Escalation Resolution Specialist
6 days ago
Los Angeles, California, United States La-Z-Boy Inc. Full timeJob OverviewAt La-Z-Boy Inc., we're on a mission to create comfort for our customers. As an Escalation Resolution Specialist, you'll be the key to unlocking this mission by assisting and resolving escalated customer warranty claims.
-
Senior Warranty Claims Resolution Specialist
6 days ago
Los Angeles, California, United States La-Z-Boy Full timeLa-Z-Boy Incorporated is a leading manufacturer of comfort-related products. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work.About the RoleThis position plays a crucial role in ensuring customer satisfaction by resolving escalated warranty claims. As a Senior Warranty Claims...
-
Senior Conflict Resolution Specialist
6 days ago
Los Angeles, California, United States Paul Hastings Full timeJob SummaryWe are seeking a highly skilled Senior Conflict Resolution Specialist to join our Conflicts and New Business Intake Department. As a key member of our team, you will be responsible for assisting the Firm's Office of General Counsel, Compliance Officer, and Conflicts and New Business Intake Department with legal research, analysis, and counsel on...
-
Lien Resolution Specialist
6 days ago
Los Angeles, California, United States Wilshire Law Firm Full timeCompensation Range: $130,000 - $180,000 per yearWe are seeking a highly skilled Lien Resolution Specialist to join our team at Wilshire Law Firm. As a key member of our firm's litigation and settlement teams, this individual will play a critical role in managing and resolving lien-related matters, ensuring that our clients receive the maximum compensation...
-
Corporate Conflict Resolution Specialist
6 days ago
Los Angeles, California, United States Wilson Sonsini Full timeCompany Overview">Wilson Sonsini is a premier legal advisor to technology, life sciences, and growth enterprises worldwide. With approximately 1,200 attorneys in 19 offices across the globe, the firm offers a broad spectrum of practices and exceptional opportunities for professional achievement and career growth.">About This Role">The Corporate Conflict...
-
Senior Financial Planning Specialist
5 days ago
Los Angeles, California, United States INSPYR Solutions Full timeAbout the RoleWe are seeking a highly skilled Senior Financial Planning Specialist to join our team at INSPYR Solutions. As a key member of our financial planning department, you will play a vital role in driving business growth and success through effective financial analysis and resolution planning.
-
Real Estate Dispute Resolution Specialist
1 week ago
Los Angeles, California, United States Jobot Full timeJob OverviewWe are seeking a highly skilled Real Estate Dispute Resolution Specialist to join our team. As an expert in litigating complex real estate matters, you will play a key role in navigating clients' cases from inception to resolution.About the RoleThis is an excellent opportunity to gain hands-on experience actively litigating cases throughout...
-
Senior Crisis Resolution Specialist
6 days ago
Los Angeles, California, United States PATH (People Assisting the Homeless) Full timeJob OverviewWe are seeking a dedicated and compassionate individual to join our Interim Housing Services team as the Safety Support Associate at the Pathway Home Signal Hill office location. As part of this role, you will play a crucial part in ensuring the safety and security of our interim housing site, promoting a supportive environment for staff, program...
-
Senior Legal Counsel
7 days ago
Los Angeles, California, United States Conduct Detrimental LLC Full timeCompany OverviewConduct Detrimental LLC is a dynamic organization seeking a highly skilled Senior Legal Counsel to join our team. As a key member of our litigation team, you will play a vital role in supporting the company's dispute resolution needs.SalaryThe estimated annual salary for this position is $120,000-$180,000, commensurate with experience.Job...
-
IT Technical Support Specialist
7 days ago
Los Angeles, California, United States Enterprise Integration Full timeJob Title: IT Technical Support SpecialistWe are seeking a highly skilled IT Technical Support Specialist to join our team at Enterprise Integration. This is a Contract/C2H position with 40 hours of work per week.About the Role:This exciting opportunity allows you to utilize your technical expertise to deliver exceptional IT support services to our clients....
-
IT Support Engineer
7 days ago
Los Angeles, California, United States Dav-Lear Systems Full timeJob Title:IT Support Specialist EngineerJob Description:Member of the support team responsible for day-to-day activities at Los Angeles International Airport.Job Duties:Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).Perform site surveys for new...
-
Technical Support Specialist
6 days ago
Los Angeles, California, United States 2Bros Services Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at 2Bros Services.About the RoleThis is a fantastic opportunity for an individual with excellent technical knowledge and strong communication skills to provide top-notch support to our clients.Responsibilities:As the first point of contact, you will respond to customer...
-
Accident Claim Specialist
3 weeks ago
Los Angeles, California, United States California Law Group Full timeJob OverviewWe are seeking a highly skilled Accident Claim Specialist to join our team at California Law Group.The ideal candidate will have a minimum of 3 years of experience in PI case management, with a proven track record of successfully resolving claims and providing excellent client service.
-
Managed Care Specialist
6 days ago
Los Angeles, California, United States Insight Global Full timeCompany OverviewAt Insight Global, we are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. As an equal opportunity/affirmative action employer, we believe everyone matters.Job DescriptionWe are seeking a highly organized and detail-oriented Managed Care Specialist to join our...
-
Cloud Infrastructure Operations Specialist
2 days ago
Los Angeles, California, United States eTek IT Services, Inc. Full timeAbout eTek IT Services, Inc.eTek IT Services, Inc. is a leading provider of innovative IT solutions, committed to delivering exceptional services and support to our clients.Job SummaryWe are seeking an experienced Cloud Infrastructure Operations Specialist to join our team. The successful candidate will be responsible for the deployment, configuration,...
-
Patient Relations Specialist
6 days ago
Los Angeles, California, United States Cedars-Sinai Full time**Company Overview:**Cedars-Sinai, a renowned healthcare provider in Los Angeles, is seeking a skilled Patient Relations Specialist to join its team. Our organization has consistently been recognized for its exceptional medical care and commitment to excellence.**Estimated Salary:** $55,000 - $65,000 per year, depending on experience.**Job Description:**In...
-
Senior Building Controls Specialist
6 days ago
Los Angeles, California, United States Triangle DeCon Services, Inc. Full timeJob OverviewWe are seeking a highly skilled Senior Building Controls Specialist to join our team at Triangle DeCon Services, Inc. in Los Angeles, California.About the RoleThis full-time position involves assisting with HVAC controls design and submittal reviews, analyzing utility and energy data for conservation measures, and reviewing EMS data to identify...
-
Strategic Operations Specialist
6 days ago
Los Angeles, California, United States Codemax Medical Billing Full timeJob Summary:Codemax Medical Billing is seeking a highly skilled and experienced Strategic Operations Specialist to support our Chief Operating Officer (COO) in driving strategic initiatives, managing organizational changes, and ensuring effective communication throughout the company.Key Responsibilities:Strategic Initiative Management: Manage and execute key...
-
Azure Cloud Operations Specialist
2 days ago
Los Angeles, California, United States eTek IT Services, Inc. Full timeJob OvervieweTek IT Services, Inc. is seeking a skilled Azure Cloud Operations Specialist to join our team.About the RoleThis is a contract-to-hire position working remotely as an Azure Cloud Operations Engineer with 5+ years of experience in enterprise technical systems administration and implementation. The ideal candidate will have expertise in enterprise...