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Client Relations Coordinator
2 months ago
Overview:
The Showroom Concierge plays a vital role in delivering an outstanding experience for every customer at Brilliant Earth while upholding a premium showroom atmosphere.
Your primary responsibility will be to warmly welcome customers as they arrive, ensuring they have the best possible experience in our showrooms.
Additionally, you will maintain the showroom's immaculate condition, managing multiple interactions with care and attention while celebrating the significant moments in our customers' lives.Key Responsibilities:
• Proactively greet and assist customers, crafting a memorable, personalized experience that reflects our luxury brand ethos.
• Serve as a brand ambassador, effectively communicating our values and mission to foster a more sustainable and compassionate jewelry industry.
• Reach out to customers to confirm appointments and address any pre-visit questions.
• Analyze customer feedback and reviews, collaborating with leadership to enhance the customer experience continuously.
• Ensure the showroom maintains a luxurious appearance, cleanliness, and organization, adhering to new product merchandising standards.
• Perform regular audits to uphold showroom standards and address any identified opportunities for improvement.
• Act as the point of contact for facilities maintenance projects, troubleshooting and executing minor repairs as necessary.
• Enforce policies within the waiting area to guarantee a safe and pleasant environment for all guests while ensuring product security.
Qualifications:
• A genuine passion for customer service.
You strive to go above and beyond to ensure each customer receives the best experience possible.
• Attention to detail. You understand that in our customers' most important moments, the little things matter the most. You possess a keen eye for detail in a dynamic work environment.• Strong communication skills. You articulate clearly and effectively, whether interacting with customers or colleagues in person, via email, or through chat.
• Collaborative mindset. You recognize the importance of teamwork in transforming the jewelry industry.
• Excellent multitasking abilities. You can manage various tasks simultaneously, whether welcoming a customer or updating inventory.
Preferred Qualifications:
• Experience in customer service roles within retail, hospitality, or restaurant settings.
• Familiarity with POS, CRM, or ERP systems and Mac operating systems.
• A commitment to socially and environmentally responsible practices and products.
What We Offer:
At Brilliant Earth, we prioritize the employee experience.
We provide a comprehensive training program and numerous opportunities for career advancement. Additionally, we offer competitive compensation and a robust benefits package, including:
• 401k match to support your future savings.
• Pre-Tax Commuter Benefits.
• Continued Education opportunities, including company-sponsored training in leadership, professional skills, and diversity & inclusion, along with tuition reimbursement for role-specific training.
• Employee Discounts on our jewelry products.
• Wellness Benefits, including exclusive discounts on gym memberships and access to an Employee Assistance Program for 24/7 counseling services.
• Opportunities to give back through volunteer initiatives and community support.
Application Process:
We value every voice at Brilliant Earth and look forward to hearing yours. If you are interested in joining our mission and team, please submit your resume and cover letter detailing your interest in this role.
Brilliant Earth is committed to fostering a diverse and inclusive workplace, where we celebrate our unique perspectives and work together to redefine fine jewelry in a thoughtful and modern manner.
We are dedicated to maintaining a work environment free from harassment or discrimination based on any protected status.
If you require assistance or reasonable accommodation during the application or interview process, please reach out to us.
