Multilingual Customer Service Ambassador
7 days ago
We are seeking a highly skilled and multilingual customer service professional to join our team at AMANN GROUP. As a Bilingual Customer Service Representative, you will play a critical role in maintaining current and dormant customer accounts, providing exceptional sales support to our sales teams, and delivering top-notch customer service on a daily basis.
Key Responsibilities- Customer Service: Actively listen to customers, respond in a professional and confident manner, and resolve problems at the first point of contact.
- Relationship Building: Build rapport with customers, provide accurate information about our products, and offer expert advice on material specifications and general thread uses.
- Sales Support: Assist our sales teams with sales order entry, place and change sales orders, create customer pricing, set up new customers, update existing customers, and send samples.
- Order Management: Keep an accurate log of customer orders taken daily and support our outside sales teams with order entry functions.
- Continuous Improvement: Participate in continuous improvement training to increase your skill set, cross-train, and expand your product knowledge to enhance the customer experience.
- Reporting: Provide regular reports on customer sales activity to management.
- Education: High School/GED diploma.
- Language Skills: Fluency in English and Spanish.
- Technical Skills: Knowledge and experience with our business operating system, order entry, and sales working environment.
- Software Skills: Proficiency in Microsoft Office 2010, Outlook, Word, and Excel.
- Competitive Pay: $26.00 per hour.
- Bonus Opportunities.
- Generous Benefits: Medical, dental, and vision insurance, retirement plan, and employee-friendly vacation and sick leave accruals.
AMANN GROUP is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination in employment. We are committed to providing a work environment free from harassment and discrimination.
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