Multilingual Customer Service Ambassador

7 days ago


Brighton, Colorado, United States AMANN GROUP Full time
About the Role

We are seeking a highly skilled and multilingual customer service professional to join our team at AMANN GROUP. As a Bilingual Customer Service Representative, you will play a critical role in maintaining current and dormant customer accounts, providing exceptional sales support to our sales teams, and delivering top-notch customer service on a daily basis.

Key Responsibilities
  • Customer Service: Actively listen to customers, respond in a professional and confident manner, and resolve problems at the first point of contact.
  • Relationship Building: Build rapport with customers, provide accurate information about our products, and offer expert advice on material specifications and general thread uses.
  • Sales Support: Assist our sales teams with sales order entry, place and change sales orders, create customer pricing, set up new customers, update existing customers, and send samples.
  • Order Management: Keep an accurate log of customer orders taken daily and support our outside sales teams with order entry functions.
  • Continuous Improvement: Participate in continuous improvement training to increase your skill set, cross-train, and expand your product knowledge to enhance the customer experience.
  • Reporting: Provide regular reports on customer sales activity to management.
Requirements
  • Education: High School/GED diploma.
  • Language Skills: Fluency in English and Spanish.
  • Technical Skills: Knowledge and experience with our business operating system, order entry, and sales working environment.
  • Software Skills: Proficiency in Microsoft Office 2010, Outlook, Word, and Excel.
What We Offer
  • Competitive Pay: $26.00 per hour.
  • Bonus Opportunities.
  • Generous Benefits: Medical, dental, and vision insurance, retirement plan, and employee-friendly vacation and sick leave accruals.
About Us

AMANN GROUP is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination in employment. We are committed to providing a work environment free from harassment and discrimination.



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