Multilingual Customer Service Representative
15 hours ago
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at AMANN Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our international clients.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a professional and timely manner.
- Order Management: Process and manage customer orders, including sales order entry, order changes, and sample requests.
- Communication: Build strong relationships with customers through effective communication, both written and verbal.
- Product Knowledge: Develop and maintain in-depth knowledge of our products, including material specifications and general thread uses.
- Continuous Improvement: Participate in ongoing training and development to improve skills and product knowledge.
- Language Skills: Fluency in English and Spanish (additional languages a plus).
- Education: High School diploma or equivalent.
- Experience: Previous experience in customer service, sales, or a related field.
- Technical Skills: Proficiency in Microsoft Office 2010, Outlook, Word, and Excel.
- Competitive Pay: $26.00 per hour.
- Bonus Opportunities: Eligible for bonus incentives.
- Benefits: Generous health benefits, retirement plan, and employee-friendly vacation and sick leave accruals.
AMANN Group is a leading international manufacturer of industrial sewing threads and embroidery yarns. With over 150 years of experience, we are a trusted partner to the sewing industry, providing high-quality products and exceptional customer service.
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