Telecommunications Customer Service Representative

5 days ago


Brighton, Colorado, United States Rochester Promotions Firm Full time
Job Description

Overview

The Telecommunications Customer Support Representative is a key member of our team at Rochester Promotions Firm, responsible for delivering exceptional customer experiences through direct engagement and communication. This role requires a strong ability to build rapport and establish relationships with diverse types of customers, providing them with pertinent product and service information, and addressing their inquiries and concerns in a timely and efficient manner.

Key Responsibilities

  • Customer Engagement: Provide product and service information to customers, consult with them to understand their needs, and offer curated recommendations that address both.
  • Relationship Building: Develop and build relationships with new customers, ensuring complete satisfaction throughout the entire experience.
  • Issue Resolution: Answer and address questions and concerns in the most efficient way, escalating concerns to the appropriate department or team member as needed.
  • Objection Handling: Overcome objections respectfully and professionally, ensuring that customers feel valued and understood.
  • Feedback and Improvement: Receive customer feedback regarding products, services, and sign-up processes to relay to upper management and improve the customer experience.
  • Training and Development: Attend daily meetings and training sessions to build upon product knowledge, learn new customer service tactics, and stay up-to-date on available promotions.

Requirements

  • 1-3 years of successful sales, customer service, cold-calling, or client relations experience.
  • Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer needs, and react quickly.
  • Excellent presentation, negotiation, and verbal communication abilities.
  • Independent and self-motivated, but can also work effectively in a team setting.
  • Ability to work with a multitude of people both externally and internally with customers and team members.
  • Outstanding time management, prioritization, and organization skills.


  • Brighton, Colorado, United States Sherwin-Williams Full time

    About the RoleThis position is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure maximum...


  • Brighton, Colorado, United States Once Upon a Child - Brighton, MI Full time

    Become a Part of Our Team at Once Upon a ChildWe are excited to welcome new individuals to our retail team.Once Upon a Child offers a distinctive shopping experience for families aiming to save on children's products. We emphasize quality, safety, and affordability, aligning with the values you hold for your family.We are in search of candidates who can...


  • Brighton, Colorado, United States Americold Logistics Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Americold Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers receive the...


  • Brighton, Colorado, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Kroger. As a Cashier, you will play a critical role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide prompt and courteous service to customers,...


  • Brighton, Colorado, United States CJ Lang & Son Ltd Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at our SPAR Thornton store. As a key member of our retail team, you will be responsible for delivering exceptional customer service and contributing to the overall success of our store.**Key Responsibilities:**Provide excellent...


  • Brighton, Colorado, United States CJ Lang & Son Ltd Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at our SPAR Thornton store. As a key member of our retail team, you will be responsible for delivering exceptional customer service and contributing to the overall success of our store.**Key Responsibilities:**• Provide...


  • Brighton, Colorado, United States Once Upon a Child - Brighton, MI Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our sales team at Once Upon a Child in Brighton, MI.As a sales associate, you will play a key role in providing an exceptional shopping experience for our customers. Your primary responsibilities will include:Ringing Sales: Accurately process transactions and maintain a...


  • Brighton, Colorado, United States Kneaders Bakery & Cafe Full time

    Job Summary:Kneaders Bakery & Cafe is seeking a highly motivated and enthusiastic Part-Time Front of House Team Member to join our dynamic team. As a Front of House Team Member, you will be responsible for providing exceptional customer service, working in a fast-paced environment, and maintaining a clean and welcoming atmosphere.Key Responsibilities:Provide...


  • Brighton, Colorado, United States Kum & Go, LC Full time

    About Kum & Go, LCKum & Go, LC is a leading convenience store chain that values its customers and employees. As a Store Associate, you will be the face of our company, providing excellent customer service and creating a positive shopping experience.Key ResponsibilitiesEngage with customers to provide exceptional service and build strong relationshipsWork...


  • Brighton, Colorado, United States Buffalo Wild Wings Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Cashier at Buffalo Wild Wings. As a Cashier, you will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere.Key ResponsibilitiesWelcome guests and manage the takeout process with a smileProcess...


  • Brighton, Colorado, United States Duluth Trading Company Full time

    Position: Retail Store Associate - FootwearCategory: RetailOverview:Provide outstanding customer service in a retail environmentExhibit extensive knowledge of productsContribute to achieving sales targetsEnsure the store is well-organized and visually appealingBenefits:Flexible working hours40% discount on store merchandiseExceptional holiday working...


  • Brighton, Colorado, United States Duluth Trading Company Full time

    Position Title: Seasonal Retail Sales RepresentativeJob Category: RetailOverview:The Seasonal Retail Sales Representative at Duluth Trading Company plays a vital role in delivering an exceptional brand experience to our customers. This position focuses on providing engaging and solution-oriented customer service while demonstrating in-depth product...

  • Team Member

    2 weeks ago


    Brighton, Colorado, United States Pizza hut Full time

    Join Our Team as a Team Member at Pizza HutAbout the Role:We are seeking a motivated and enthusiastic Team Member to join our team at Pizza Hut. As a Team Member, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key Responsibilities:Provide...

  • Team Member

    6 days ago


    Brighton, Colorado, United States Pizza hut Full time

    Join Our Team as a Team Member at Pizza HutAbout the RolePizza Hut is seeking a talented and enthusiastic Team Member to join our team. As a Team Member, you will be the face of our brand, providing exceptional customer service and ensuring that every guest has a positive experience.Key ResponsibilitiesProvide outstanding customer service, ensuring that...


  • Brighton, Colorado, United States Pinnacle Bank Bank of Colorado Full time

    Job OverviewPosition SummaryThe role involves delivering exceptional service and fostering enduring relationships with clients. This position entails processing monetary transactions for bank patrons while ensuring precise record maintenance of deposits, withdrawals, negotiable instruments, and various banking activities.Temporary EmploymentPhysical demands...


  • Brighton, Colorado, United States Bellco Full time

    About BellcoBellco Credit Union is a local not-for-profit organization that has been giving back to its members, the communities it serves, and its employees since 1936. As a leader in fostering, developing, and engaging staff, Bellco offers one of the best employee benefits packages around.Our MissionYou're a part of something more at Bellco - a place you...


  • Brighton, Colorado, United States SCL Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at SCL Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesGreet patients and families, answer phone calls, and respond to messages in a...


  • Brighton, Colorado, United States AMANN GROUP Full time

    About the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at AMANN GROUP. As a Bilingual Customer Service Representative, you will play a critical role in maintaining current and dormant customer accounts, providing exceptional sales support to our sales teams, and delivering top-notch customer service on a...


  • Brighton, Colorado, United States Levi Strauss & Co. Full time

    Job DescriptionWe are a leading apparel company that has been innovating for over 160 years. Our mission is to deliver high-quality products that meet the needs of our customers while maintaining our commitment to sustainability and social responsibility.Key Responsibilities:Provide exceptional customer service by connecting with customers, consulting with...


  • Brighton, Colorado, United States Levi Strauss & Co. Full time

    Job DescriptionWe are a leading apparel company that has been innovating for over 160 years. Our mission is to deliver high-quality products that meet the needs of our customers while maintaining our commitment to sustainability and social responsibility.Key Responsibilities:Provide exceptional customer service by connecting with customers, consulting with...