Customer Service Representative

7 days ago


Brighton, Colorado, United States Once Upon a Child - Brighton, MI Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our sales team at Once Upon a Child in Brighton, MI.

As a sales associate, you will play a key role in providing an exceptional shopping experience for our customers. Your primary responsibilities will include:

  • Ringing Sales: Accurately process transactions and maintain a high level of customer satisfaction.
  • Processing Returns: Handle returns and exchanges in a professional and courteous manner.
  • Answering Phones: Respond to customer inquiries and provide assistance as needed.
  • Assisting Customers: Offer personalized service and support to customers, ensuring their needs are met.
  • Tagging and Merchandising: Maintain a visually appealing store environment by properly tagging and merchandising products.
  • Communicating the Buy Process: Effectively communicate our buy process to customers, ensuring they understand our policies and procedures.

We are looking for a team player who is able to work independently and as part of a team. If you have a passion for customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Requirements
  • Great Customer Service Skills: Provide exceptional service to customers, ensuring their needs are met and exceeded.
  • Basic Math Skills: Accurately process transactions and maintain a high level of accuracy.
  • Ability to Work Independently and as Part of a Team: Collaborate with colleagues to achieve sales goals and maintain a positive work environment.
  • Ability to Handle Customers with Sensitivity: Respond to customer inquiries and concerns in a professional and courteous manner.
  • Ability to Work at a Fast Pace with Accuracy: Maintain a high level of productivity while ensuring accuracy in all tasks.
  • Flexibility with Work Schedules: Be available to work a variety of shifts, including days, nights, and weekends.


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