Financial Planning Firm Case Manager

1 week ago


San Jose, California, United States NIM Retirement Group Full time
Job Title: Client Case Manager for Financial Planning Firm

We are seeking a highly skilled and detail-oriented Client Case Manager to join our team at NIM Retirement Group in San Jose, CA. As a key player in our financial planning firm, you will be responsible for delivering exceptional customer service while performing diverse planning and administrative functions.

Responsibilities:
  • Thoroughly review and verify new business applications and in-force paperwork for accuracy and completeness.
  • Track the progress of pending business and keep agents and office staff informed of the current status.
  • Resolve issues with incorrect or incomplete submissions.
  • Follow up on annuity 1035 exchanges and transfers.
  • Collaborate with insurance carriers and upline IMO office to ensure efficient, accurate, and timely processing.
  • Keep office updated with insurance carrier changes regarding processing.
  • Maintain accurate information and updates in our CRM, including client information, new application submissions, and correspondence with agents, advisors, and carriers.
Requirements:
  • 3+ years of administrative office experience in a fast-paced environment.
  • Financial Services industry experience required.
  • Understanding of insurance and annuity products.
  • Proficient skills in MS Office Suite, specifically Excel.
  • Desire to obtain long-term employment.
  • CRM experience, HubSpot preferred.
  • Insurance company suitability experience preferred.
  • Experience with financial services back-office case management work preferred.
  • RIA side of management with custodians (Schwab, Fidelity, Vanguard, etc.) preferred.
What We Offer:
  • Competitive salary range: $80K-$120K.
  • Medical insurance.
  • Future company stock options.
  • Flexible hybrid work schedule.

We are a reputable and expanding business model that allows us to pinpoint the exact personnel needs of established financial advisors. If you have the skills and passion for delivering exceptional customer service, please apply today.



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