Customer Service Representative

1 week ago


Flat Rock, Michigan, United States Fifth Third Full time

Job Summary:

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities:

  • Customer Experience:
    • Develop and maintain strong relationships with customers, understanding their financial needs and providing personalized solutions.
    • Provide follow-up to customer inquiries, resolving issues and finding solutions.
    • Respond promptly to customer correspondence, maintaining open and clear communication.
    • Maintain confidentiality and handle customer business with discretion.
    • Adhere to the Bancorp Code of Business Conduct and Ethics, upholding the highest standards of ethics and integrity.
  • Operations:
    • Perform daily office responsibilities, working collaboratively with the platform team to ensure efficient operation of the financial center.
    • Maintain accurate balancing records, identifying and correcting discrepancies.
    • Stay up-to-date on bank policies and financial center procedures, taking initiative to address any changes or updates.
    • Handle customer complaints and issues with professionalism, escalating complex matters to leadership as needed.
    • Exercise sound judgment in decision-making, adhering to established guidelines and procedures.
  • Referrals:
    • Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
    • Develop knowledge of retail products and services, utilizing tools for tracking referrals.

Requirements:

  • High school diploma or equivalent.
  • Extensive cash handling experience.
  • Excellent communication and interpersonal skills.
  • Ability to interact comfortably with the public, adhering to dress code guidelines.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.

Working Conditions:

  • Normal office environment.
  • Extensive computer screen use.


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