Customer Support Advisor
2 weeks ago
Customer Experience Specialist
- Provides assistance to clients with inquiries, requests, and issues through various communication channels.
- Evaluates client data to gain insights and ensure a satisfactory client experience.
- Adheres to Mortgage Servicing Standards to uphold compliance with relevant regulations and guidelines.
Key Responsibilities
- Manages incoming communications related to servicing inquiries.
- Responds to calls directed to the dedicated Borrower Care Line.
- Conducts proactive outreach to existing HECM FAR clients.
Required Education
High School Diploma
Skills and Experience
- Proficient analytical skills for identifying root causes.
- Strong verbal and written communication abilities.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Exceptional problem-solving and organizational capabilities.
- Ability to operate independently with minimal supervision.
Additional Information
The information provided outlines the general nature and level of work associated with this position.
Finance of America is committed to equal employment opportunities.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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