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Dental Office Coordinator

1 month ago

Buffalo, New York, United States Community Health Center of Buffalo Full time
Job Summary:

The Patient Services Representative plays a vital role in ensuring patient satisfaction by delivering exceptional customer service and providing essential administrative support in our dental office.

This role requires effective communication with patients, appointment management, insurance verification, and accurate record-keeping while maintaining patient confidentiality and adhering to HIPAA laws.


Key Responsibilities:

  • Accurately input and retrieve information in the Electronic Medical Record system to maintain the integrity of the Health Information Record.
  • Schedule appointments, complete preregistration tasks, and verify demographic and insurance information for precise billing.
  • Coordinate patient flow, ensuring confidentiality, and recognizing when clinical healthcare staff intervention is required.
  • Participate in patient care teams, offering Care Coordination services, and contributing to Quality Improvement and Assurance activities.
  • Handle prior authorizations, referrals, and provide specialist resource information.
  • Log and track patient information accurately.
  • Attend necessary meetings.
  • Fulfill other assigned duties as needed.

Requirements:

  • High School diploma or equivalent (GED).
  • Minimum of one year of high-level customer service experience.
  • Proficiency in Microsoft Office and general computer literacy.
  • Preferred: Associate's Degree in a related field.
  • Preferred: Thorough knowledge of medical terminology.
  • Preferred: Three years of high-level customer service experience.
  • Preferred: Three years of relevant healthcare experience.
  • Preferred: Proficiency in using an Electronic Medical Record system.

Physical Demands:
The role entails periods of sitting, standing, walking, bending, and stooping. Job-related stress may be significant. Evening and/or weekend work could be necessary. The position may involve lifting, pushing, pulling, and carrying objects up to ten pounds.

Please note that the title of Patient Service Representative aligns with United Healthcare Workers East, Local 1199, and the hourly rate ranges from $16.12 to $19.46.