Veterinary Experience Advocate

3 days ago


Boston, Massachusetts, United States Small Door Veterinary Full time
About Small Door Veterinary

We're reimagining veterinary care with a membership-based approach that prioritizes human standards and animal well-being. Our flagship location in Manhattan's West Village has set the stage for our expansion across the East Coast, with a presence in New York City, Boston, Washington DC, and Maryland.

Our Member Experience team is at the heart of this mission, working collaboratively with medical staff to deliver exceptional care, 24/7 telemedicine, and transparent pricing. We're committed to creating a positive work culture and leveraging technology to maintain a healthy work-life balance.

About the Role

This role involves overseeing scheduling, managing communications, and serving as a knowledge resource for members. You'll also be responsible for delivering billing information, seeking feedback, and maintaining a clean and welcoming environment.

Key responsibilities include:



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