Patient Experience Ambassador

3 weeks ago


Boston, Massachusetts, United States One Medical Full time
About the Role
This position plays a critical role in delivering exceptional patient care and experiences. As a Flex Lab Services Specialist, you will provide high-quality lab services, maintain accurate records, and collaborate with our multidisciplinary team to achieve better health outcomes. You will work closely with our patients, providing empathetic and personalized care, and ensuring that they receive the best possible experience throughout their care journey. Your attention to detail, strong communication skills, and ability to multitask will be essential in this role. You will be responsible for performing venipuncture, dispensary duties, and other clinical support services, as well as maintaining the cleanliness and organization of our facilities. A strong team player, you will work collaboratively with our team to achieve our goals and objectives. You will be required to work in multiple One Medical locations within a market, and your location and schedule may change. To be successful in this role, you will need to have at least 6 months of relevant experience as a Medical Assistant or Phlebotomist, a High School Diploma or equivalent, and proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously. You will also need to demonstrate confidence and instill trust during the collection process and have a strong understanding of our policies and procedures. We offer a competitive salary starting at $24.25 per hour, based on a full-time schedule, and a comprehensive benefits package, including paid time off, medical, dental, and vision plans, free One Medical memberships, pre-tax commuter benefits, and PTO cash outs. In addition, you will receive a 401K match, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid life insurance, and disability insurance. Our commitment to employee well-being and career development is reflected in our comprehensive benefits package and opportunities for growth and advancement.

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