Customer Experience Manager

3 days ago


Sarasota, Florida, United States Squeeze Massage Full time

Take your career to the next level as a General Manager at Squeeze Massage, where we're changing the face of the massage industry. With 50+ locations in development across the country, this is an exciting opportunity to grow and shape a new organization.

About Our Company

Squeeze Massage is a feel-good company that prioritizes team member experience and provides opportunities for growth and development. Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy and convenient for our guests.

Job Description

This role is ideal for an experienced General Manager who has worked in high-volume retail service businesses and can drive exceptional service delivery. You'll be responsible for managing day-to-day shop operations, recruiting and retaining a top-notch team, and developing and maintaining relationships with local businesses.

Responsibilities
  • Demonstrate and embody our five core values: The Feels
  • Foster meaningful relationships with your team and guests
  • Manage day-to-day shop operations, including management of Maitre D's and Massage Therapists
  • Recruit, interview, onboard, and retain a best-in-class shop team
  • Build and maintain staff schedules
  • Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses
Experience Requirements
  • 5-10 years in retail, preferably hospitality or service-related experience
  • Experienced in operating a fast-paced, high-volume environment
  • Previously managed a minimum of 15 direct reports

Estimated Salary: $70,000 - $90,000 per year, depending on location and experience.



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