Customer Experience Director

3 days ago


Sarasota, Florida, United States Cafe L'Europe Full time
Job Title: Customer Experience Director

Café L'Europe is a distinguished restaurant in Sarasota, FL.

Job Description:

We are seeking a skilled Customer Experience Director to oversee daily operations and manage staff at our restaurant. This full-time on-site role involves ensuring quality of service, handling customer inquiries and concerns, and maintaining a positive dining experience for guests.

The ideal candidate will have strong leadership and management skills, excellent communication and customer service abilities, and experience in restaurant operations and service management. Knowledge of food and beverage industry trends and organizational and problem-solving skills are also required.

Salary:$60,000 - $80,000 per year (dependent on experience)

Key Responsibilities:
  • Oversight of daily restaurant operations
  • Management of staff and recruitment processes
  • Ensuring quality of service and customer satisfaction
  • Handling customer inquiries and concerns
Requirements:
  • Bachelor's degree in hospitality or related field
  • Minimum 5 years of experience in restaurant management
  • Strong leadership and management skills
  • Excellent communication and customer service abilities


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