Customer Experience Manager
3 weeks ago
Work from Anywhere Opportunity
Fisher Agencies American Income is seeking a motivated and dedicated Customer Experience Manager to lead, inspire, and collaborate with our remote team. As a key member of our organization, you will deliver exceptional client service while providing opportunities to grow into a leadership position.
About the Role
We are looking for a self-motivated individual who can work independently in a remote environment, ensuring seamless client interactions and problem resolutions. With excellent verbal and written communication skills, you will foster long-term relationships by understanding client needs and delivering tailored solutions.
Responsibilities
- Client Support: Respond to inbound and outbound client communications (phone, email, virtual platforms) with professionalism and care.
- Relationship Building: Foster long-term relationships by understanding client needs and delivering tailored solutions.
- Problem Solving: Handle client concerns proactively, ensuring quick and seamless resolutions.
- Process Improvements: Identify strategies to enhance client satisfaction and streamline operations.
- Collaboration: Partner with cross-functional teams to address client feedback and develop innovative solutions.
- Documentation: Keep detailed, accurate records of all interactions while maintaining compliance with organizational and industry standards.
What We Offer
- Work Flexibility: Fully remote with the ability to set your own schedule in your preferred time zone.
- Professional Growth: Access to leadership training, mentorship programs, and opportunities to grow your career.
- Performance-Based Rewards: Competitive compensation with incentives tied to your success ($55,000 - $65,000 per year).
- Supportive Team Culture: Join a collaborative team that values innovation, teamwork, and mutual success.
Location Eligibility
- This position is open to candidates in multiple locations except New York, Minnesota, and California.
Industry: Insurance / Finance
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