Customer Experience Representative
3 weeks ago
**About the Job**
We are looking for an experienced Customer Experience Representative to join our team at Everence Federal Credit Union. As a key member of our branch staff, you will be responsible for delivering exceptional customer service and support to our members.
The successful candidate will have excellent communication skills, a strong understanding of credit union operations, and the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Respond to member inquiries and resolve issues in a timely and professional manner.
- Process transactions, open new accounts, and perform other banking activities as required.
- Work collaboratively with the branch team to achieve sales and service goals.
- Participate in ongoing training and development to enhance your knowledge and skills.
- Perform other duties as assigned by the branch manager.
Requirements
- A minimum high school diploma or equivalent is required.
- Basic understanding of credit union operations and principles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and accuracy.
What We Offer
- A competitive salary range of $45,000 - $65,000 per year.
- A comprehensive benefits package, including health insurance and retirement plan.
- Paid time off and holidays.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
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