Customer Experience Leader
1 day ago
We are seeking a highly skilled Customer Experience Leader to join our team at Michaels Stores. As a key member of our front-end operations, you will be responsible for delivering exceptional customer experiences and driving business results.
Job SummaryThe Customer Experience Leader will oversee the execution of store recovery standards, manage shrink and safety programs, and lead the omnichannel processes. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced retail environment.
Key Responsibilities- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
Estimated salary: $65,000 - $80,000 per year, depending on experience.
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