Retail Customer Service Representative

2 weeks ago


Cedar Falls, Iowa, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring customer satisfaction and loyalty
  • Assist customers in selecting the right products and services, providing expert advice and recommendations
  • Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction
  • Build and maintain strong relationships with wholesale and retail customers, identifying and meeting their needs
  • Stay up-to-date with product knowledge, features, and benefits, making recommendations to customers
  • Work collaboratively with the sales team to achieve sales goals and objectives
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • High school diploma or equivalent required
  • Previous customer service or sales experience preferred
  • Ability to work in a fast-paced retail environment, meeting sales targets and customer expectations
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to work a flexible schedule, including evenings and weekends
What We Offer

As a Retail Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of age, disability, gender, marital status, national origin, race, religion, or sexual orientation.



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